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That is some really crappy customer service... but you bought a cheap replica watch from a chinese middle-man. We get what you pay for. Honestly I wouldn't imagine sending *anything* back to China for a "repair" would turn out well, let alone sending a watch to a rep dealer. I only have two non-franken or specialty replica's... I've overhauled them both, but I've had many that were kinda garbage and I sold them at a significant loss or threw them out. Don't join a forum just to complain. Your shitty experience is not unique, but is an accepted risk within our hobby.