Man, you so right, same experience I have, never f*****g deal with PT, his sales women will screw you up anyway she pleases, the QC pics might be of your watch or of another one she has handy, the watch might or might not work, she'll ship it nevetheless, what a joke! And the kevlar strap 26mm he used to sell is anything but nice, way to hard, impossible to wear -- it was the reason I bougth the 187 from PT, what a mistake... If the 24mm strap is anything like the 26mm I would walk away. Placing my order with Josh, already have the H 243 from him, came before Christmas, perfect in every way