So , ya buy a watch ....and expect that it's gonna have problems? Well, I actually bought a few that I didn't have any problems. My Bell&Ross has been great. However, in the real watch world...I charge a minimun of 350 bucks to do a routine service on a fine vintage piece. I get guys coming into my shop all the time with their reps. I feel bad for them but it doesn't make any sense for me to even open one up when it costs more to fix than what they paid for it. A guy came in the other day with a Hublot. I told him I'd have to completely dissassemble the watch to find out what was wrong with it and I'd have to charge him at least 200 bucks for my watchmakers time. And that doesn't include the repair. What if a part is broken or the thing needs an entire cleaning. On an Automatic I gotta get 450 bucks! He paid about 380 for it so it doesn't make a lot of sense! I am lucky I have a full time watch maker to hold my hand. Andrew knew what was wrong with my watch and he must deal with these problems all the time. He's gotta take responsibility even if he doesn't want to be totally contrite! Bottom line...it is a criminal enterprise. We, all look the other way as long as everything goes well. Any hassle eliminates the deal for me. I am a really busy guy. Time is money baby! When it becomes a hassle and there is only bigger hassle as recourse ( like sending it back ) ....that's where I get off the boat!