I'm extremely upset right now. After emailing a TD, and confirming a particular watch was in stock, I placed the order.
3 days go by and as most of you may remember, the first QC pics they sent were of another persons order. I rejected the wrong order, of course, they apologize and ask me to wait patiently. 5 days go by and they send me QC pics of my watch order. There were some issues, most notably one issue being the date wheel was facing the wrong direction and reading horizontally rather than vertically as it should. I point out the flaw, and reject the watch. They apologize and ask me to wait patiently. 5 days go by, and I receive new QC pics. It's the exact same watch with the exact same flaw. I of course reject this watch again, and point out that they sent me pictures of the same watch with the same flaw. They apologize and say the maker made a mistake, and they will get it corrected. "Please be patient", they say... Now, another 6 days have passed and I get new QC pics today. Except, they're not new pics at all, it's the EXACT SAME WATCH AGAIN!!!
I politely reject by saying "it appears you're unable to find the correct watch, please refund my money". To which they respond, "we are so sorry that since it's a cheap model ,the maker can't deliver us one with centered datewheel." and they tell me I can upgrade my purchase if I want the correct version... I ask what the price difference is, and they send me a link to a version that's $250 more than what I purchased, and a completely different color. Are you kidding me?
So this TD told me they had the watch in stock, I paid them. They couldn't provide the watch they said they had, and now they want me to send them another $250 to get it corrected with a variety of the watch I didn't order or want?
I've now asked for a refund. I'm wondering if I should report this TD to the Mods or Admins? How is this acceptable behavior by a "Trusted" dealer?
It's like going to a restaurant and ordering a sirloin medium rare. They bring it out and it's well done. You ask them to fix it, and 2 more times they bring you the same steak. Then they say "our chef can't cook sirloin correctly, we suggest you get a better steak, try this Kobe beef instead, it's 3 times the price of your sirloin"... Why would I trust you to deliver the higher end version when you couldn't get the one I ordered correct?
5 years I've been buying reps, and NEVER had a problem like this. Maybe I've been lucky, but I really think this TD is just a liar and a cheat.