adz34 Posted October 15, 2011 Report Share Posted October 15, 2011 Hi all , just wondered if anyone else has had any problems with puretime , i'm stuck what to do as Angus just does not fill me full of confidence. My issue so far is this is my second purchase from puretime the first was perfect!!! Second not so great , after the giving the thumbs up from the quality photos the watch came in about a week , but horror the bracelet was deeply pitted and the quality of this watch seemed poor i.e loose bezel and blue lume markers and green hands and pearl!! As there are many versions of the Rolex SDDS on offer and me buying the $388 version thought maybe the wrong one was sent , so now Nikki Chen asks if i could take the watch to a local jeweller to repair??? My concerns start here!! So i sent the watch back with the return form filled in stating clearly the problems and noting not to send back the same watch. Just over two weeks later parcel came , opened to my disgust the same watch wrapped in the plastic film!!! So now the firm emails start and Angus replies saying that he will personally take care of this and that Nikki is not as good as him? Also asking for my paypal id so he can pay back the postage for its second return , so i did and thats where i stand still , 4 Weeks later no refund for postage , have tracked the parcel its still sitting in China at the post office they have tried once to deliver but no one there to sign for it and if after a further attemp it will be returned YET again!! Angus has replied a few times and still asks what the problem with the watch is which is making me furious. Quote Link to comment Share on other sites More sharing options...
cigarben Posted October 16, 2011 Report Share Posted October 16, 2011 I would contact one of the Mods and have them see if they can help you out. They have helped plenty of members. Quote Link to comment Share on other sites More sharing options...
txrob779 Posted October 16, 2011 Report Share Posted October 16, 2011 This seems to be a re-occurring theme on several boards....I personally for the first time had a issue with Josh...bought a full monty 16750 EXP II that was supposed to have all the case engravings w/M serial, SEL's marked...the watch had NONE...the watch works and performs great but based one the watch I chose from his site it was supposed to have all the above. I repeatedly asked him, after dealing with him w/o issue for 5 years and all I got was, "if you do not accpet watch, please return and pay the postage and I will refund you the credit". I'll be damed if I PAY to ship it back to cartel China on my nickel. I payed w/postage $243 for a NOOB basically with an upgraded movement. I chose to leave it alone and take my business elsewhere OUTSIDE the cartel..Period. Rob Quote Link to comment Share on other sites More sharing options...
adz34 Posted October 16, 2011 Author Report Share Posted October 16, 2011 Thanks for the reponse , sorry i'm a bit new here when you say contact the mods , i'm not sure who you mean? Adam Quote Link to comment Share on other sites More sharing options...
shenns Posted October 17, 2011 Report Share Posted October 17, 2011 Have a similar issue with them also. My watch chrono is not working and emails are being ignored. Not seven sure if i want to send it back or take a less risky path and find a local smith. Quote Link to comment Share on other sites More sharing options...
valerian Posted October 17, 2011 Report Share Posted October 17, 2011 Thanks for the reponse , sorry i'm a bit new here when you say contact the mods , i'm not sure who you mean? Adam The mods = the Moderaters. See here: RWG Management Team Hope this gets resolved. Patience is often necessary in the Rep World. Kind regards Val. Quote Link to comment Share on other sites More sharing options...
omegaunit Posted October 18, 2011 Report Share Posted October 18, 2011 I stopped buying from puretime long ago. Nikki does not make things easy. Almost every watch I bought had an issue. Quote Link to comment Share on other sites More sharing options...
Wira Posted January 4, 2012 Report Share Posted January 4, 2012 Halo evrybody, Just to share, I've just received my item which i ordered frm Pure time about 5 days ago. So far i've bought 2 Panerai boxes, One Rolex box n a piece of Pam 341. So far evrythink is good! Peace. Quote Link to comment Share on other sites More sharing options...
grejyedi Posted January 4, 2012 Report Share Posted January 4, 2012 Who are the cartel? Josh Andrew and Angus? Is there anybody who does give good service when things go wrong? Quote Link to comment Share on other sites More sharing options...
the_rymeister Posted January 4, 2012 Report Share Posted January 4, 2012 Who are the cartel? Josh Andrew and Angus? Is there anybody who does give good service when things go wrong? I'm quite new here but have used josh at perfect clones a few times and his service is top of the game IMO . I had a couple of issues and he sorted out straight away and even sent me a part I needed.so I'll stuck with him. Ry Quote Link to comment Share on other sites More sharing options...
mikellem Posted January 4, 2012 Report Share Posted January 4, 2012 Have a similar issue with them also. My watch chrono is not working and emails are being ignored. Not seven sure if i want to send it back or take a less risky path and find a local smith. I have sent plenty of watches back to China and never had a problem. You just need to follow the dealers return instructions to a T! i haven't lost a watch to China in 7 years.. Take your risk, its a small one. Especially to get a new watch or a refund. MM Quote Link to comment Share on other sites More sharing options...
TeeJay Posted January 4, 2012 Report Share Posted January 4, 2012 Who are the cartel? Josh Andrew and Angus? Yes. The original 4th member of the cartel was a dealer called King. Is there anybody who does give good service when things go wrong? Josh has the best reputation when it comes to customer service/aftercare, but personally, I don't trust any of the cartel dealers and would never buy from any of them, but that's just me PS Making the client pay the return shipping is standard practice with any dealer. Regardless of how indignant someone might get, the fact is that all returns are on the customers dime Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.