robertresh Posted September 30, 2012 Report Share Posted September 30, 2012 Hello Everyone my girlfriend took a spill on the bicycle today and broke her Gen Cartier watch. (see photos). , I wanted to reach out to the members here for some direction as to the best course of action for repair or, at the very least, the procurement of a new crystal. She wants to send it to Cartier. I would rather utilize the wealth of knowledge here and perhaps consult with a trusted repair service. Any thoughts would be greatly appreciated. At present she has an ice pack on her head and thigh and isn't pleased that I am more concerned with the watch. Nevertheless, it really is a great watch and it (unlike her) will not heal on its own. Thanks. Quote Link to comment Share on other sites More sharing options...
Nanuq Posted September 30, 2012 Report Share Posted September 30, 2012 DO NOT send it to Cartier! Seriously. My M-I-L had an 18k Cartier with round face and quartz movement. It had a stuck screw in the band so she couldn't size it, and it needed a battery. She sent it in against my advice and one thoooouuuuusssaaaannnndddddd dollars later she got it back, polished and a new screw and a battery. There's no rocket science there. A good watchmaker can refinish the case and G&S or Sternkreuz make a huge assortment of replacement crystals. It will be months faster and 1/5 the price. Quote Link to comment Share on other sites More sharing options...
Justasgood Posted September 30, 2012 Report Share Posted September 30, 2012 We are a Certified Cartier/Rolex/Omega RWG friendly watch service center. 1 Quote Link to comment Share on other sites More sharing options...
Nanuq Posted October 1, 2012 Report Share Posted October 1, 2012 There's your solution. JAG will take good care of you. Quote Link to comment Share on other sites More sharing options...
offshore Posted October 2, 2012 Report Share Posted October 2, 2012 @jag, Give me some dimensions, I am almost certain I have that crystal in stock if you don't want to cut one. O/S Quote Link to comment Share on other sites More sharing options...
krpster Posted October 2, 2012 Report Share Posted October 2, 2012 And there is the RWG I love. While you are at it you might want to try to replace the strap and give her a totally renewed piece. That would be a great surprise. Quote Link to comment Share on other sites More sharing options...
robertresh Posted October 2, 2012 Author Report Share Posted October 2, 2012 thanks so much for the feedback. I have pm'd JAG. I hope we can do business together. Quote Link to comment Share on other sites More sharing options...
Nanuq Posted October 2, 2012 Report Share Posted October 2, 2012 And the mighty, well oiled RWG machine springs to life once more. Quote Link to comment Share on other sites More sharing options...
deltatahoe Posted October 2, 2012 Report Share Posted October 2, 2012 love threads like this fwiw, i just sent JAG a friend's women's rolex datejust with a cracked crystal; JAG fixed it up for about a fourth of the price she was quoted from her local AD i hope your girlfriend and watch get better soon deltatahoe Quote Link to comment Share on other sites More sharing options...
Watchmeister Posted October 3, 2012 Report Share Posted October 3, 2012 Great thread. Marshaling the resources of the mighty RWG. And I love the add a new strap idea. Making lemonade out of lemons. Quote Link to comment Share on other sites More sharing options...
Ylfig Posted October 3, 2012 Report Share Posted October 3, 2012 This is why we love this place! Quote Link to comment Share on other sites More sharing options...
Nanuq Posted October 3, 2012 Report Share Posted October 3, 2012 Cartier response: "send it in, triple bubble wrapped and insured/registered for one BILLLLLLLLION dollars. We'll see if we can fit you in *snif* some time in the next calendar year. And you'll be happy to have it, peasant." RWG response: "Send it to our own local in-house registered factory repair guy and if he doesn't have the parts in hand, or if he can't get them in a couple days, he will, By Gawd, MAKE them for you. And he most likely won't accept any payment for the work, but we all chuckle and ignore him and throw money at him anyway. Oh, and it will be done RIGHT, the first time, and every time." This is why I love this place. Has anyone noticed that "Cartier" and "Caroline" and "Crispian" all start with the letter "C"? RobertResh, stick around for awhile and you'll understand what I mean by that. Quote Link to comment Share on other sites More sharing options...
robertresh Posted October 3, 2012 Author Report Share Posted October 3, 2012 Thank you for all of the feedback. Girlfriend is taking photos today and will forward to JAG. I am new to the Rep game. I Happened upon it unexpectedly when someone paid a substantial debt to me with a Breitling. It looked genuine, felt genuine, and I never doubted its authenticity. Two years later when I took it for servicing I discovered that that it wasn't genuine. My initial feelings weren't of anger but rather amazement at the quality and craftsmanship. I started doing some research on my own and discovered this site. I read feedback and reviews, looked at pictures and took a small leap of faith and purchased two more Reps from a trusted dealer on this site. I have spent hours here educating myself for my next purchases and desired mods. Thanks to you, I think I have discovered a new addiction. Quote Link to comment Share on other sites More sharing options...
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