knguyenk Posted February 24, 2013 Report Share Posted February 24, 2013 I'm wondering if anyone has ever had to send their rep back to their seller for repairs and how long it took for a turn-around. My UPO V5 42mm had suffered from the crown/tube issue and on top of that it stopped working. Upon closer inspection (removing the case back) the movement was missing a screw that held it to the case and caused something to snap in the movement that caused it to stop. So I emailed Andrew of Trusty Time and he was kind enough to take the watch back and repair it, that was 12/26/12 and no updates (besides being processed through a sorting facility in China on 1/5/13) to the tracking number that USPS gave me to track. I understand that February is a no good time for any package to be stuck in transit (because of Chinese New Year and additional holidays) but it's been almost 3 months. Any suggestions on what I should do? I've sent emails back and forth for a while and I just sent an email before making this post for any updates. Thank you. 1 Quote Link to comment Share on other sites More sharing options...
SSTEEL Posted February 24, 2013 Report Share Posted February 24, 2013 I'm also dealing with TT right now, and feel that any delays, confusion, lack of comms etc is simply down to the CNY, and them being swamped with work. Give it another week, and see what happens, although, 3 months is a long time. Quote Link to comment Share on other sites More sharing options...
dvn Posted February 24, 2013 Report Share Posted February 24, 2013 IMHO: The best way to send it back to the dealer is using USPS Exress service and eventhough the shipping cost is high (about $33 from the eastcoast if I remember correctly) you have a piece of mind knowing where it is using the tracking number and the dealer can't deny of not getting it. I have done that a few times without any problems. Sometime you can work with the dealer about the shipping cost. Another fellow Vietnamese, welcome. 1 Quote Link to comment Share on other sites More sharing options...
knguyenk Posted February 25, 2013 Author Report Share Posted February 25, 2013 I'm also dealing with TT right now, and feel that any delays, confusion, lack of comms etc is simply down to the CNY, and them being swamped with work. Give it another week, and see what happens, although, 3 months is a long time. I'm giving the CNY the benefit and giving it a few weeks, Andrew replied back saying that they were backlogged and are processing their return packages this week. Fingers crossed. IMHO: The best way to send it back to the dealer is using USPS Exress service and eventhough the shipping cost is high (about $33 from the eastcoast if I remember correctly) you have a piece of mind knowing where it is using the tracking number and the dealer can't deny of not getting it. I have done that a few times without any problems. Sometime you can work with the dealer about the shipping cost. Another fellow Vietnamese, welcome. I think I should of gone with the Express service instead of First-Class Package International Service Registered Mail. Thanks Quote Link to comment Share on other sites More sharing options...
Jkay Posted February 25, 2013 Report Share Posted February 25, 2013 It is common practice for a trusted dealer to take 3 months to turn around a repair. A lot of that is mail delivery. Normally, I recommend that the buyer accepts reality and sends the watch to a trusted watch technician in their home country. It's safer, and a better choice. "FREE" is not always best. Quote Link to comment Share on other sites More sharing options...
knguyenk Posted February 27, 2013 Author Report Share Posted February 27, 2013 It is common practice for a trusted dealer to take 3 months to turn around a repair. A lot of that is mail delivery. Normally, I recommend that the buyer accepts reality and sends the watch to a trusted watch technician in their home country. It's safer, and a better choice. "FREE" is not always best. Ah, I wasn't aware of that. It was not the best idea to send it back during the US holiday season that followed up with the Chinese New Year and miscellaneous holidays. I thought of taking it to a watch technician locally, but I was concerned that they may not fix it or destroy it if they figure out it was a replica. Quote Link to comment Share on other sites More sharing options...
indywatchguy Posted February 28, 2013 Report Share Posted February 28, 2013 Yea it does take awhile during CNY. That's absolutely the worse time to send anything to China . Always wait til after February. I just returned by Breitling Banana Seawolf because I didn't catch the lack of lume dots in the QC pics Andrew is a gentlemen and gave me exact instructions on the best way to ship it back to avoid customs issues. He recommend sending it first class registered via USPS and NO other way NOT express NOT overnight NOT EMS UPS FEDEX etc cause Chinese customs WILL open these and further inspect. Sooo with that being said BE LIKE WATER MY FRIEND and be patient Trust me I understand its rough....but fortunately I've got my JLC NSD to keep me busy ...GOD I love that watch!You have got to get you one! Its a true SUPER REP! Enjoy to the max!!!!!! Quote Link to comment Share on other sites More sharing options...
davea Posted March 1, 2013 Report Share Posted March 1, 2013 I returned a PAM rep that would gain 4 hours a day. It took 3.5 months for the turn around but it did happen. Dave Quote Link to comment Share on other sites More sharing options...
knguyenk Posted March 2, 2013 Author Report Share Posted March 2, 2013 Yea it does take awhile during CNY. That's absolutely the worse time to send anything to China . Always wait til after February. I just returned by Breitling Banana Seawolf because I didn't catch the lack of lume dots in the QC pics Andrew is a gentlemen and gave me exact instructions on the best way to ship it back to avoid customs issues. He recommend sending it first class registered via USPS and NO other way NOT express NOT overnight NOT EMS UPS FEDEX etc cause Chinese customs WILL open these and further inspect. Sooo with that being said BE LIKE WATER MY FRIEND and be patient Trust me I understand its rough....but fortunately I've got my JLC NSD to keep me busy ...GOD I love that watch!You have got to get you one! Its a true SUPER REP! Enjoy to the max!!!!!! I returned a PAM rep that would gain 4 hours a day. It took 3.5 months for the turn around but it did happen. Dave Ah, this gives a better insight and a bit more assurance. Thanks I'll just have to emphasize a bit of patience. 1 Quote Link to comment Share on other sites More sharing options...
indywatchguy Posted March 2, 2013 Report Share Posted March 2, 2013 Keep us posted on how it works! Quote Link to comment Share on other sites More sharing options...
hiker01 Posted March 2, 2013 Report Share Posted March 2, 2013 On many long journeys have I gone. And waited, too, for others to return from journeys of their own. Some return; some are broken; some come back so different only their names remain. --YODA, Dark Rendezvous On many long journeys have I gone. And waited, too, for others to return from journeys of their own. Some return; some are broken; some come back so different only their names remain. --YODA, Dark Rendezvous Quote Link to comment Share on other sites More sharing options...
indywatchguy Posted March 3, 2013 Report Share Posted March 3, 2013 Nice! Quote Link to comment Share on other sites More sharing options...
knguyenk Posted March 7, 2013 Author Report Share Posted March 7, 2013 No updates at this time. Quote Link to comment Share on other sites More sharing options...
THXuk Posted March 7, 2013 Report Share Posted March 7, 2013 Ive had ri do this 3 times in the last couple if years (once with josh, one with andrew) Each time its been 8-10 weeks Quote Link to comment Share on other sites More sharing options...
Major_Error Posted March 18, 2013 Report Share Posted March 18, 2013 One of my friends had a rep sent back to the factory for repair. (I do not remember the TD-name). All worked very well, but it took about some months! That is of course the worst part; to wait. Unfortunately no other alternative to make the job... But when the watch returned all sad memories of the waiting was gone! (Good things comes to those who wait!) Good luck! Quote Link to comment Share on other sites More sharing options...
knguyenk Posted March 19, 2013 Author Report Share Posted March 19, 2013 One of my friends had a rep sent back to the factory for repair. (I do not remember the TD-name). All worked very well, but it took about some months! That is of course the worst part; to wait. Unfortunately no other alternative to make the job... But when the watch returned all sad memories of the waiting was gone! (Good things comes to those who wait!) Good luck! Thank you, I think I'm going to shoot an email to Andrew and see if there was any updates. So far nothing to report. Quote Link to comment Share on other sites More sharing options...
knguyenk Posted March 26, 2013 Author Report Share Posted March 26, 2013 (edited) Andrew got back to me recently and told me that my watch hasn't made it back to them yet. The mailing service there needs to pick it up. NOTE: Trusty Time website has been taken down. Edited March 26, 2013 by knguyenk Quote Link to comment Share on other sites More sharing options...
hansmeier Posted March 26, 2013 Report Share Posted March 26, 2013 Did you try his new site? www.ttw888.com 1 Quote Link to comment Share on other sites More sharing options...
knguyenk Posted March 26, 2013 Author Report Share Posted March 26, 2013 Did you try his new site? www.ttw888.com Ah, thanks. I just looked at the TT newsletter and explained about his domain change. Quote Link to comment Share on other sites More sharing options...
hansmeier Posted March 26, 2013 Report Share Posted March 26, 2013 Keeping fingers crossed that everything will be fine for you in the end!And also that these annoying crackdown/anti-counterfeit-weeks will finish soon... 1 Quote Link to comment Share on other sites More sharing options...
knguyenk Posted April 2, 2013 Author Report Share Posted April 2, 2013 Keeping fingers crossed that everything will be fine for you in the end! And also that these annoying crackdown/anti-counterfeit-weeks will finish soon... Thanks, I've haven't heard anything yet. I can't believe how long it can take for something to be sent from the US to China. Quote Link to comment Share on other sites More sharing options...
knguyenk Posted April 16, 2013 Author Report Share Posted April 16, 2013 One of my friends had a rep sent back to the factory for repair. (I do not remember the TD-name). All worked very well, but it took about some months! That is of course the worst part; to wait. Unfortunately no other alternative to make the job... But when the watch returned all sad memories of the waiting was gone! (Good things comes to those who wait!) Good luck! UPDATE: Indeed that is the case for good things come for people that wait. I just got an email from Andrew this morning with QC pics of the watch going through the QC checks (movement particularly) and the pic of the EMS slip with the name and adress. I think this has really made my morning and I hope that when I do receive it back that the watch back, that it will hopefully run great (as it had issues winding through the counterweight/rotor before it stopped all together) and those crown issues are all but gone. Quote Link to comment Share on other sites More sharing options...
hansmeier Posted April 16, 2013 Report Share Posted April 16, 2013 Good news, thanks for keeping us updated!And now the waiting for sending it back to you begins... Quote Link to comment Share on other sites More sharing options...
knguyenk Posted April 17, 2013 Author Report Share Posted April 17, 2013 Good news, thanks for keeping us updated! And now the waiting for sending it back to you begins... Yup, the waiting game to receive it won't take 110 days like when I sent it to Andrew for repairs. Quote Link to comment Share on other sites More sharing options...
knguyenk Posted April 17, 2013 Author Report Share Posted April 17, 2013 I'm just hoping that the crown and the movement will last me a lot longer than when I initially got it. Quote Link to comment Share on other sites More sharing options...
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