themannier Posted March 11, 2017 Report Share Posted March 11, 2017 Hi everyone ! I received my PAM360 today but unfortunatly iwhen checking it i noticed there was a ding at the lugs...First time it happens, i don't know what to do with my TD Could you live with that on a new watch ? The TD told me to send back the watch, but hey, we all know it's not so easy ! Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted March 11, 2017 Report Share Posted March 11, 2017 Damn! I doubt you want to live with it but as you know sending back often doesn't end well................... Quote Link to comment Share on other sites More sharing options...
themannier Posted March 11, 2017 Author Report Share Posted March 11, 2017 Seams that the TD is not honest with me and this will be hard this time; i took a picture of the watch back and to show i couldn't saw it on the QC ! The dent is on the lug at 5, and you can't to see on this picture, but the TD is telling me he can see the dent ! Haha, this not the answer i was waiting for 4 minutes ago, Mike on a bike said: Damn! I doubt you want to live with it but as you know sending back often doesn't end well................... Tis is my concern Mike ! Quote Link to comment Share on other sites More sharing options...
tframo Posted March 11, 2017 Report Share Posted March 11, 2017 I would send it back and ask for a refund. Then buy it from another TD. That's Bullshit if the TD knew it was there and sent it out like that 1 Quote Link to comment Share on other sites More sharing options...
nikki6 Posted March 11, 2017 Report Share Posted March 11, 2017 Send it back bud, that's [censored] that he sent it knowing the dentist was there!!Sent from my SM-G935F using Tapatalk Quote Link to comment Share on other sites More sharing options...
themannier Posted March 11, 2017 Author Report Share Posted March 11, 2017 Damn, i like this watch....Send it back, wait for a refund, then order another one This is the only PAM i have now, this is hard I waited for 20 days to receive this one; air mail is the best way to France ! Quote Link to comment Share on other sites More sharing options...
nikki6 Posted March 11, 2017 Report Share Posted March 11, 2017 It sucks for sure mate, but you can't accept that kind of behaviour from a TD! I'll loan you a pam till you get it sorted, pm meSent from my SM-G935F using Tapatalk 4 Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted March 11, 2017 Report Share Posted March 11, 2017 Good Stu, I'd have sent one but customs a bitch to France there are plenty about. Quote Link to comment Share on other sites More sharing options...
themannier Posted March 11, 2017 Author Report Share Posted March 11, 2017 1 hour ago, nikki6 said: It sucks for sure mate, but you can't accept that kind of behaviour from a TD! I'll loan you a pam till you get it sorted, pm me Sent from my SM-G935F using Tapatalk Many thanks mate for this kind gesture..just pm'ed you to tell you the story Quote Link to comment Share on other sites More sharing options...
nikki6 Posted March 11, 2017 Report Share Posted March 11, 2017 For a brand new watch grail? And for him to say he knew about it? Not in this lifetime!Sent from my SM-G935F using Tapatalk Quote Link to comment Share on other sites More sharing options...
themannier Posted March 11, 2017 Author Report Share Posted March 11, 2017 1 hour ago, nikki6 said: For a brand new watch grail? And for him to say he knew about it? Not in this lifetime! Sent from my SM-G935F using Tapatalk Right, we are talking here about the case, something that the TD can see when checking the watch...If he checks of course ! It's like he sent you the watch with a broken glass, and you can't catch it on the QC due to the lighting reflection. Movements issues are differents, the TD doesn't live into the watch, so he has no control on it PS: This watch is a PAM360 Hfac, a pure beauty ! Quote Link to comment Share on other sites More sharing options...
MAHLER Posted March 11, 2017 Report Share Posted March 11, 2017 Really a bad thing. The TD can send you a new replacement case for free? Quote Link to comment Share on other sites More sharing options...
nikki6 Posted March 11, 2017 Report Share Posted March 11, 2017 Really a bad thing. The TD can send you a new replacement case for free?Moab and I are working on it behind the scenes, will update when we have something. Sent from my SM-G935F using Tapatalk 3 Quote Link to comment Share on other sites More sharing options...
daovto Posted March 11, 2017 Report Share Posted March 11, 2017 This is a real shame... and i hope it turns out well for you OP. 1 Quote Link to comment Share on other sites More sharing options...
themannier Posted March 11, 2017 Author Report Share Posted March 11, 2017 Since i am a watch collector, i never had a ding like that even with a daily wearer Quote Link to comment Share on other sites More sharing options...
nikki6 Posted March 12, 2017 Report Share Posted March 12, 2017 Grail is a savage though! Lol. Sent from my SM-G935F using Tapatalk Quote Link to comment Share on other sites More sharing options...
bangsters Posted March 12, 2017 Report Share Posted March 12, 2017 Damn it looks like the watch was dropped to get that ding...either way if TD knew he should not have sent it... Send it backSent from my HTC 10 Quote Link to comment Share on other sites More sharing options...
themannier Posted March 12, 2017 Author Report Share Posted March 12, 2017 This is what i will do, i have no choice... Quote Link to comment Share on other sites More sharing options...
themannier Posted March 12, 2017 Author Report Share Posted March 12, 2017 Here is the reply i just got from the seller: « I checked all emails from u . I am 100% sure , the watch from beginning there no dent with case . Really don't know what happened after u received , it can be u dropped it on the floor or this can be during the shipment . But what we do , should be honest at all tell the truth . Am I right ? I have attached the pic from u and from us , I think it is very clean and I also can post these pics to forums show to all the members too . I can buy a new case set from factory , that is not a problem . But I think this is not 100% responsibility on ourside , am I right ? Just relax and we are sort the problem with u , not making trouble with u . What I want know it is the really truth and real history . Because this is really my 1st time happened like this . Thanks for your understanding . » I like this especially: « Really don't know what happened after u received , it can be u dropped it on the floor or this can be during the shipment . But what we do , should be honest at all tell the truth . Am I right ? » I won 't name the TD for the moment, but i would like to, believe me ! Quote Link to comment Share on other sites More sharing options...
torobravo Posted March 12, 2017 Report Share Posted March 12, 2017 On the QC pictures that we have, it is obvious that the dent was not there. However this is not the issue for us, because even if I can prove that the watch was sent in perfect condition (see qc pics) I trust this buyer because he is a long time member in the forums and was buying many watches from me So analysing the situation I suggested him to send the watch to Spain and I dissect it and sell it spare parts, and either refund or send him new watch. I don´t think I can do better than this. 1 Quote Link to comment Share on other sites More sharing options...
themannier Posted March 12, 2017 Author Report Share Posted March 12, 2017 1 minute ago, torobravo said: On the QC pictures that we have, it is obvious that the dent was not there. However this is not the issue for us, because even if I can prove that the watch was sent in perfect condition (see qc pics) I trust this buyer because he is a long time member in the forums and was buying many watches from me So analysing the situation I suggested him to send the watch to Spain and I dissect it and sell it spare parts, and either refund or send him new watch. I don´t think I can do better than this. You migh be a clever guy, so can you imagine this dent was made after the QC, during the packaging for example ??? Nobody at your company make some mistakes, you're all perfect ? Quote Link to comment Share on other sites More sharing options...
torobravo Posted March 12, 2017 Report Share Posted March 12, 2017 8 minutes ago, themannier said: You migh be a clever guy, so can you imagine this dent was made after the QC, during the packaging for example ??? Nobody at your company make some mistakes, you're all perfect ? I didn´t say I was perfect in any moment. Don´t worry it will be solved to your satisfaction. Quote Link to comment Share on other sites More sharing options...
MAHLER Posted March 12, 2017 Report Share Posted March 12, 2017 seems to me that a solution is near at the horizon, well Quote Link to comment Share on other sites More sharing options...
themannier Posted March 12, 2017 Author Report Share Posted March 12, 2017 6 minutes ago, MAHLER said: seems to me that a solution is near at the horizon, well Seems to me also Quote Link to comment Share on other sites More sharing options...
bangsters Posted March 12, 2017 Report Share Posted March 12, 2017 Seems to me also So TD is Toro if i understood the replies, and they are making it right by selling the watch as parts and sending you a new one or refund. It looks like it's a win-win situation. Sent from my HTC 10 Quote Link to comment Share on other sites More sharing options...
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