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Repair time with Puretime?


Darthkurdt

Question

Hi there, I purchased an Omega Moon watch replica from Puretime in July this year and received it within a few days, impressive!

 

However, the watch arrived broken with a faulty winding mechanism, I contacted Puretime and they advised me to return the watch and they would repair it for me. It took a few weeks to arrive but eventually they contacted me to let me know they had received it and would fix it and return it 'asap'. That was 3 months ago now. 

I have contacted the repair team last month and was told they had returned to work and were going to fix it soon. 

 

I was just hoping maybe some of you can allay my fears, do they normally take this length of time to repair watches? 

 

Many Thanks. 

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My JF16610 failed within 2 weeks. I sent it back and it took over 2 months for them to “repair it”. But of course I got it back and it wasn’t fixed. Had the same movement issue as before. Now I sent it away again this week. I paid for the watch 4 months ago and it’s just being send away again for repair. It’s a very slow process but I don’t think it’s puretimes fault. They prob get a lot of returns they have to deal with. 

 

Dizzy

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Personally, I'd find someone local who can fix it rather than sending all the way back to China. There are members here who can help you if you need in the future. 

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