I'm sure Angus is a Good Business man. He Certainly did something right to get on the Dealer List. I Respect that, that's why I purchased from him.
If I'm going to spend my money, I want to get the most for it, just like anyone would. In this particular case I don't feel that the service provider appreciates my business. Therefore I will spend my money at places that I feel as if it meant something to the service provider.
Is Angus a Bad Dude? No. He is just probably overlooking certain things because of the reputation he think he has. What do I think?
Honestly I don't care. That's what he believes to be right. No Problem, I say... I just don't agree. Does that make me correct? No... But all I know is
that it's inconvenient. And what is money for? To make things Convenient. Therefore my money hasn't served it's purpose here.
So I'm going to take it somewhere that it will.
Back to Reality on this....
If Angus had sent a Mass email with the Single Click of a mouse button to his customers saying "I'm Back from Vacation, I am aware of your Orders, I will sort through them and get back to you..." This whole deal would not have happened.
Bottom Line: Good Business man, Bad Business Practice.