rogersk8ter

Thank you all for the replies.

I must update that Puretime has been very responsive and rendered great help after my post here.

Like Ive said, Ive not problem waiting. I just need an update on whats happening and a solution if necessary.

Have a great weekend.

Thank you guys for the replies.

I wouldnt even bother to open an account and post for help here if PureTime's Sale n Service Teams replied the way you guys done here.

Like Ive said Ive no problem waiting, just need a reasonable answer to my query. Dont think thats too much to ask as a customer.

Cheers!

I understand your frustration and we do not run the post office and we already asked the EMS and they coud not tell me where the package is and why it was delayed, I really dont know how to answer these questions, I hoped we could hand over the watch to you personally so we can know everything happened in between but we could not.

Please dont worry and you will get your watch, this is only a matter of time, this is not a common happening, if it is delayed, it wont happen to you next time, if it is lost, I will reship. So you have nothing to worry about, ok?

Thank you very much sir!

Hi rogersk8ter, I am sorry about this and when the package is shipped and we really cannot control what happened next, we can only ask the EMS office and get back to you, we were not as responsive as you expected regarding this because we did not have any information abou this.

Anyways I will check and let you know, sorry about this.

Thank you PureTime.

I really didnt want to post here for help but Ive no choice after emails and emails to your Sales which is unresponsive and unhelpful.

Your live support Heidi C wasnt any better too.

I just wish to know whats happening to the item- simple as that.

I actually wanted to order a few items but try this out once since its my first time ordering from you. Sadly it wasnt good.

Hope you can help and lift my confidence in PureTime soon.

Thank you

Although its taking its time, please be patient. If nothing arrives within 4 weeks take it up with PT then. In some cases the post out of China has been slow to get back up to speed after the recent National holiday. It took two weeks for a parcel to get to me in Shanghai, sent from Taiwan.

I really dont mind waiting but at least let me know whats happening to the item now eg. where is it now or why the delay.

So the tracking in china stops at 13 oct?

Have u Check te tracking at singpost.com?

singpost tracking shows...

The following Item(s) is/are not eligible item for Track & Trace:

EE578479530CN

I made an order on 8th Oct after reading this great forum.

Thank you for shopping at PureTime Watches International!

Order ID: 29190

Order content:

Order total tax: USD 0.00

Total USD 273.00

On 9th Oct was told processing order.

Hello, roger

Your order #29190 status has been changed to Payment Confirmed

Processing order

Best regards, PureTime Watches International

On 10th Oct receive QC email.

Dear Sir

Attached please find the quality check images of your order 29190 Please check and reply to this mail if there are any problems.

No response in 24 hours will be considered as "OK to ship" and we will ship immediately.

Thank you for your cooperation.

Thanks and have a great day,

Jennifer

Head of Quality Control

PureTime Watches International

On 11th Oct item shipped.

Hello, roger

Your order #29190 status has been changed to Order Shipped

Order set to custom status: Order Shipped

Comment: EMS EE578479530CN

Till date, EMS shows as follows....

2012-10-12 19:41:00 City of Guangzhou Posting

2012-10-12 21:13:00 City of Guangzhou Despatch from Sorting Center

2012-10-12 21:53:00 GUANGZHOU Arrival at Sorting Center

2012-10-12 22:40:00 GUANGZHOU Handed over to Customs

2012-10-13 00:22:00 GUANGZHOU Despatch from Sorting Center

My email communication with Sales wasnt good. After assuring me of checking with Tracking Dept. no one actually cares.

Live support with Heidi C was worse. When I asked where is the item, she can only tell u wait another 48hrs and again 48hrs and so on...

Like to know is there anything i can do beside waiting? My location is in Singapore.