On Monday I got something in the mail which was definietly not mine. I contacted the sender and told him, that I recieved somethin which is NOT mine and which I have never ordered.
(FYI I sent something to them for repair a while ago, but that is already sorted out)
So they reply "No, that cant be possible. What Item did you recieve? I will check with the shipping center!"
I told them what it was, and told them again, that I have not ordered anything from them and that the item is not mine.
Now I get an email that says "Oh, no problem, we replaced some parts on your item with better parts, Marry Christmas!"
And this is not language barrier or whatsoever. The item costs over 200euros, and I just wanted to be honest about it (and not just keep it without saying a word). But they simply dont get it. I think they have too much money or something!