knguyenk

I'm wondering if anyone has ever had to send their rep back to their seller for repairs and how long it took for a turn-around. My UPO V5 42mm had suffered from the crown/tube issue and on top of that it stopped working. Upon closer inspection (removing the case back) the movement was missing a screw that held it to the case and caused something to snap in the movement that caused it to stop. So I emailed Andrew of Trusty Time and he was kind enough to take the watch back and repair it, that was 12/26/12 and no updates (besides being processed through a sorting facility in China on 1/5/13) to the tracking number that USPS gave me to track. I understand that February is a no good time for any package to be stuck in transit (because of Chinese New Year and additional holidays) but it's been almost 3 months. Any suggestions on what I should do? I've sent emails back and forth for a while and I just sent an email before making this post for any updates. Thank you.

To further add on, the UPO just stopped working. I'm not so sure what caused it to stop, but it had to be shaken really good to get it to wind. I hope I didn't seize the rotor or dislodged something in the movement.

Ah, thank you. I'll definitely look into it.

Hi RWG, I recently picked up a Planet Ocean 42mm Ultimate (OMG0154) from Andrew of Trusty Time and am currently having a bit of a conundrum. When I first received it, I loved it; it looked great and worked really well thanks to the Swiss ETA 2824-2 movement. However, I found within closer inspection a small mark on the inside of the sapphire crystal (which the QC pics didn't show); from what I can tell it seems that it was a smudge that was a result of the AR coating applied to both sides of the crystal. This didn't bother me too much since you really had to look hard to even see it and my gen SMP 300M chronometer has a small mark from dropping it on the crystal (which is also not noticeable unless you look for it). What is really bothering me is the crown of the UPO. When I set the time initially, it took a bit to get used to the resistance of unscrewing the crown as well as screwing the crown back into the case. The other night when I finished setting the time on the UPO, I pushed in the crown and started to screw it back into the case but it pushed back out into the first position. It took a few tries and I was able to seat the crown back into the screwed down position. However, now the crown can be easily be put into the first position by touching the crown with enough force instead of unscrewing it. Now the question is, should I take this to a jeweler to have them see if they can fix it, or should I email Trusty Time to send it back and have it fixed there, or should I just leave it be? Note, that Trusty time does not do refunds or exchanges. Any input would be greatly appreciated and thank you for reading, I realize that it was a rather lengthy post.