Dooney

As Legend said, you cannot expect a genuine, top seller response when buying rep goods from the other side of the world. Only the gen dealer can offer you that, at 10 to 50 times the price.

 

Sometimes things go wrong and they are beyond anyones control. If or when that happens, it's no good getting angry at the seller, they didn't ring up customs and tip them off about your parcel!!

 

The angry words you have sent to Josh will probably have destroyed any good will that your families previous business will have built up with him.

 

There's nothing we can do when these things happen but wait and let the correct sequence of events take place, and just accept it will take a bit of time for each step to happen.

 

20 years ago i would have never imagined I could browse through an online store of a dealer the other side of the world, and then order something from them and get it a few days or couple of weeks later, all without getting off the sofa or turning the TV off!

 

Oh no no, I have not had any angry conversations at all with Josh! He has answered all of my emails timely and to the point. He has been nice to deal with and I know it is not his fault about what happened with customs. Just luck of the draw I guess. It happens, I know that, I just want things made right somewhat timely. Bad for me, holiday on his side now, but I have every confidence that he will come though for me. I was just venting.

Yes I feel for you. But I think Josh is going to come through for you in the end mate!

Meanwhile, feel free to vent away here! It's part of why we join RWG yes?

Sent from my iPhone using Tapatalk

Yes, I think he will. Yes, I joined to vent and have another board besides my beloved hockey

PS: Can women be tagged as "mate" LOL....... No one has ever referred to me as that before

Actually, I would like to say this, with all sincerity

 

a. It is indeed the Chinese New Year festival now. The factories have been closed for a few days now and would be open maybe close to mid Feb. Josh was not lying about that.

 

b. I understand that Josh could have considered the amount of business done with your family, if it was substantial, and helped you out a bit more, in your opinion.

 

c. Neither you nor Josh is responsible for the custom hold-up to be fair. He did his part by sending the goods, you did your part by paying. Such issues occur from time to time with customs, with this hobby that we indulge in. We have to just be calm and live with it. Open and non-aggressive communication with the seller helps sometimes, bbut not always, as they do not control the customs too.

 

d. It is fair that a refund be given upon receipt of goods, much as I do not like the arrangement either.

 

At the end of the day, we have to be prepared for all such contingencies if we want to play this game. We need to deal with QC issues, possible scams, wrong or missing items, member to member sales disputes, and yes, customs issues!

 

I agree and thank you for your well put post. Don't get me wrong, so far, all my dealing with Josh have been positive and I truly believe after our many, many communications that he will reship after the holiday there to me. I'm frustrated yes, but hopeful still!

I have purchased a watch before from Josh with no problems, my family many. However, now I am having a bit of a problem. I purchased a handbag and wallet at the beginning of the month. It made it to LA within 48 hours and then got stuck in customs for almost 3 weeks. My dad had purchased 2 handbags that went right though customs from Josh. When USPS tried to deliver it Monday they wanted 171.00 duty. I said no way and refused, return to sender and notified Josh. He and I are going back and forth about sending a replacement. He wated the goods back first. I put my foot down and said this was not my fault or really his but I'm out the money, I should not wait 3 more weeks for it to go back though customs then wait for it to get back to him, then resend to me. We could be looking at 8 weeks or more. That is not acceptable, considering also the amount of business he does with my family. I email him tonight this, and then get an immediate response that it is Chinese New Year's and no one is working until after the 15th now.   I really don't know what else to do. I said I would email him on the 16th then for a new tracking number. Will see.