Btw, if I said 3 weeks delivery, but couldn't make it, I won't dare to ask the customer for return shipping cost.
Frankly speaking, we all know [censored] happens, but that's none of the customers' business.
Ebayers always tell me that they have family emergency and either they can't pay or can't deliver...blah blah blah... It means nothing to me, as I am doing business, not making friends.
I just don't think it's fair to ask for shipping cost. You want people to understand your difficulties, but on the other hand, you don't seem to understand others diffculties.
Your customers paid you upfront and expected the watch to be fixed in 3 weeks as promised. Delay is unacceptable in business world. People here respected you and understood your situation. You do realise that people trusted you even though they had no proof of your sickness, right. People are willing to wait a little longer than expected. But if they decide not to wait for it, I think you are responsible for the return shipping cost. There is no reason for the customer to waste money due to the fact that you are unable to fulfill the terms of the contract. The customer has wasted money for the money order fee and shipping cost. If I were you, I would probably have refunded all his cost. Not even thinking about charging him for return shipping. That's the way I do busines. I don't know about you. Maybe when I monopolize the market, I can do whatever I want without caring my customers.
my 2 cents.
Not trying to flame you, Joe, but your The Zigmeister conspiracy and arrogant comments did [censored] off a lot of people.