watchmark
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Posts posted by watchmark
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No - it still says you'll repair the watch - this being the watch with three problems that you said you had personally QC'd before sending. The watch was a lemon.
You specifically state you would not exchange the watch due to your policies.
The quality control was critical to the purchase, because it was going to be a gift. You got the sale because of your promise to personally QC before sending it, and happily took and kept the money on that basis.
I honestly don't think you even understand what the buyer was suggesting - which was an exchange of watches. The idea was not for them to have two watches, there's a new working watch, and a broken one. They get the working one, you get the broken one you sold the first time. Is it complicated?
If you say you're going to personally QC a watch, then QC it before sending it. If you're not, then don't promise customers you will.
Saying you're going to QC the watch, sending a broken watch, and then hiding behind store policies that render quality control completely meaningless is bad for the buyer:
- BROKEN PROMISE
- BAD PRODUCT
- POOR CUSTOMER SERVICE
- CUSTOMER HAS BROKEN WATCH
- WATCHMARK KEEPS MONEY
If this is the BS you give experienced members, it's reasonable to assume you put even less effort into new members.
At the end of the day, you traded your reputation to make a few bucks.
ok. now you feelling my QC is no good. and i promiss you will do good QC. but i am not.
ok. even if i do mistake on QC your rolex watch. i will take responsibility for your rolex watch. that is why i ask you send back watch for replace.
and i also would like to pay 2 ways postage. but you refused . you don't want return watch to me. i understand that because you angry.
but i can't understand that you ask me send another expensive watch to you for free and you refuse send broken watch back.
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No - it still says you'll repair the watch - this being the watch with three problems that you said you had personally QC'd before sending. The watch was a lemon.
You specifically state you would not exchange the watch due to your policies.
The quality control was critical to the purchase, because it was going to be a gift. You got the sale because of your promise to personally QC before sending it, and happily took and kept the money on that basis.
I honestly don't think you even understand what the buyer was suggesting - which was an exchange of watches. The idea was not for them to have two watches, there's a new working watch, and a broken one. They get the working one, you get the broken one you sold the first time. Is it complicated?
If you say you're going to personally QC a watch, then QC it before sending it. If you're not, then don't promise customers you will.
Saying you're going to QC the watch, sending a broken watch, and then hiding behind store policies that render quality control completely meaningless is bad for the buyer:
- BROKEN PROMISE
- BAD PRODUCT
- POOR CUSTOMER SERVICE
- CUSTOMER HAS BROKEN WATCH
- WATCHMARK KEEPS MONEY
If this is the BS you give experienced members, it's reasonable to assume you put even less effort into new members.
At the end of the day, you traded your reputation to make a few bucks.
i did ask you send back watch for problem part replace. i told you that i will replace new part for you. mean's if you watch band broken. then i will replace a new band for you. and i promiss you after replace . your watch will be ok.
this is what i e-mail you. right ?
1. why you don't send watch back to me for replace ?
2. why you ask me send you another different new watch without you send back broken watch ? mean's ask me send total 2 watch to you. you only pay 1 watch.
3. why you say if i don't send second watch to you. you will put me off on RWG ?
please advice.
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Wrong Mark this is the business of the entire Admin team as in the end we are the guys trusted to look after our members.
Ken
oh. i see. no wonder.
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Mark if you feel the Admin team is ganging up on you here think of this.....we read all the transaction mails.
Think twice before you attempt to call one of our team members a liar.
Ken
hi KEN
this is private event only for me and that one buyer who is RWG admin. NOT the problem for me with RWG admin team ! please make it clear.
i just know what i said is truth here. i swear to GOD i didn't make lie here. that customer ask me send one more watch and he don't want send back broken watch back to me. this is truth. he tell me that he will put me off if i don' send one more watch to him. this is truth too. what do you think about this ? please advice
the quality problem is very normal in every seller's business. if i do mistake on QC or what. i will of cause take responsibility. but even i DO QC mistake and i don't think that buyer give me fair offer. all right ?
regards
mark
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To follow up on Offshore's post I've seen the PMs at the time and this is categorically false. That was exactly what was NOT offered.
- Watchmark took the money.
- Watchmark wrote he would personally QC the watch.
- The watch had a faulty bracelet, and the bezel and second hand fell off. The faulty bracelet caused the watch to fall off.
- As the watch had fallen off because of the faulty bracelet, Watchmark deemed this now to be a 'used' watch that he would not exchange for a new watch.
- Watchmark offered only to repair watch if two way postage was paid by the buyer. (3 weeks after being told about the problems with the watch).
- Watchmark was asked to exchange the watches - send the QC'd watch he was supposed to have sent to begin with, and receive his lemon watch in return. This is the 'second' watch of which he speaks.
- Watchmark refused, and was belligerent and unhelpful.
- The implication was that all buyers on RWG receive this treatment and level of customer service. Indeed Watchmark made it quite a point of principle - even though he had failed in his initial assurance to QC it, and sent a lemon.
- Crap product and crap customer service was the conclusion.
- Caveat Emptor.
At the end of the day, Watchmark's idea of QC, customer service and standing behind pre-purchase assurances made to buyers fell way short. Or to put it another way, there are other people that would have dealt with the customer differently and made their mistake right. Watchmark didn't.
it's not. in the end in the e-mail. i told that admin. i will replace new watch to him after his watch received. . but he ask me re-send a another watch instead without send back broken watch. i can't accept this. so i refuse.
for any problem watch. i will replace prblem part. and if the watch is due to our problem. we will replace for customer. but customer need send watch back to us first. this is our policy !
but that admin refuse return watch to me and ask me send another same price watch(not rolex if i am not remember wrong). i can't accept this. because you need send back to us first. and i will replace same watch to you. not another watch !
regards
mark
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Well Mark I have read the PM's regarding this transaction, and your version doesn't actually tie up with what was being said then.
I think it is best to wait until the admin in question is on the board, and has an opportunity to set the record straight.
I will tell the members that this situation was discussed amongst all the team at the time, and based on what had taken place, the team 100% endorsed the action to remove Mark as a dealer....NOT because it had affected a team member, BUT because we were appalled at the level of customer support and backup, AFTER a watch which was supplied, SUPPOSEDLY QC 'd, had 3 different problems shortly after delivery.
Let's all take a deep breath, and await the admin members' input.
Offshore
hi. if you see my all e-mail record with that admin. you will find out i always be very kindly speaking with another admin until he ask me send second watch and threaten me that if i don't send then he will make me off on RWG. this is the main point to explain why i send such angry e-mail to that admin. because i mostly abhor someone threaten me. so i don't want send second watch to him.
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Yes Mark and the entire admin team was stunned by the tone of your mail to a team member, maybe you should contact the person in question and explain exactly why you believed you can respond in that manner over a quality issue?
ken
hi Ken
when my watch have any quality problem. first. i will ask customer what problem on the watch. then i will make good way to make customer happy.
if watch broken. customer need send back broken watch to me first. then i will make replace same watch to him. but that admin don't want send back broken watch to me. and he even ask me send second same price watch for free. mean's he want two watches with only pay one watch price. if i don't send. then he will put me off on forum due to he is admin. this is not business. i think this is threaten and racketeering.
i told that admin. if he can send back broken watch to me. then i will make new watch replacement to him. i will pay for two way postage. do you think this is fair or not ?
regards
mark
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Just a point of fact.
Mark was an apprentice dealer on our board, he didn't make the grade due to bad customer service.
He actually sent an admin team member what amounted to a "F*ck you" note, so we pulled his plug.
Ken
just make one more clarify. i already become a Watch Collectors (not Apprentice collectors ) when that admin buy rolex from me.
i was a Apprentice collectors . but due to my good service. RWG rise me to Watch Collectors (not Apprentice collectors ).
regards
mark
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Just a point of fact.
Mark was an apprentice dealer on our board, he didn't make the grade due to bad customer service.
He actually sent an admin team member what amounted to a "F*ck you" note, so we pulled his plug.
Ken
one of my friend tell me i should make clarify here. because some another admin member have missunderstand to me. i want explain why i write e-mail to
one of admin member with very angry.
first. i am not bad seller. i always provide good service and good quality watch to my customer and of cause include admin member. normally my watch
have any problem. i will ask buyer send back to me for repair or replacement. there always have a good way to resolve prlblem. i always make my customer
happy.
i sold a rolex eta 2671 lady watch to one of admin of RWG. he tell me he is admin of RWG. then i give him very very low price on that watch.
after his mother received watch and used some times. the watch is broken due to some reason. i tell him send back for replace new part or replace a new same
watch. i will do it for him as free. and i will pay two way postage. but that admin tell me he don't want send back broken watch to me. and he want me send a
another different same price watch to him for compensate. i just feelling that is not fair. i try to communicate with him and find a better way to resolve this
problem.but he even threaten me that if i don't send another watch to him. he will consider put me off on RWG due to i provide bad after sell service. i am very
disappointed to him. then i tell him that i will not send another different watch without receive your broken watch. and i also don't want to be dealer in RWG due
to i am really disappointed to RWG admin. if he want put me off on RWG . it's up to him.
i am not new member on RWG. i have like RWG and put lot of my energy on RWG before. after that thing. i feelling very disappointed in my heart. that is why i never make clarify on RWG in long time and not post here any more.
regards
mark
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IT'S 28800bph and 21600bph movement for shanghai and dandong. only this two model movement available in market.
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just make notic here:
today i already send to my buyer a swiss ETA 2836-2 movement with AR this model watch. i already show to my buyer before i sent to him. he is very very happy. even i doing sapphire glass testing and make picture to show him. i upload the new watch picture here. this is what i offer to my buyer second time with only 100USD watch as below:
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so this was a dropship and not checked?...Solved in the end.
no. it's not dropship. i send watch personally. this is my mistake. i forgot check watch movement and AR. that is my mistake. i will not make same mistake later. thank you
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Sounds ok then, but you have to admit that in the first place you sold him a totally overpriced watch because a 28800bph asian movment does not cost 190$
But at the end i hope graphix1988 will be happy with the result
Cheers
hi friend. I swear to GOD. i really don't know that is aisa Copy ETA 28800bph movement when i first sell to my buyer. i think i also cheat by factory. i ask my buyer go to shop open watch back case check. then we know the movement is not SWISS ETA. after that. i tell my buyer i will make refund. but my buyer is very good person. we make deal i will provide another swiss ETA movement with AR same model watch to him and he pay me 100USD only. that's all. thank you . i swear i am not purpose want chear my buyer. i am good seller. i always provide good watch with good service to all of buyer. thank you very much.
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Where is the discount then????
hi friend. i will give my that buyer 390USD for 1 ASIA AUTO 28800bph and 1 swiss eta 2836-2 same watch with AR include shipping and everything else. this case only for this one buyer. thanks .
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good. all in stock.
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this watch 3:00 marker different with gen.
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nice picture ! cheer. who can tell me how to take off the clasp? thanks
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this is big help. thanks
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As seen on Josh's site. Seems like the V1 with cut off lume dot on 3 and engraved rotor. I am definitely getting a V2 of this one
the 3:00 marker is not correct. different with Gen.
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yes. this is full ceramic. confirm no PVD part on the casing.
i am also happy to know there have new version HBB full ceramic come in. looking forward that. thanks
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here are two kind of HBB,
1. http://www.timeshops.net/Big_Bang_Black_Ma...h__1329-669.htm
2. http://www.timeshops.net/Ultimate_V3_BIG_B...H_1396-3793.htm
3. http://www.timeshops.net/BIG_BANG_ALL_BLAC...R_1380-2873.htm
which one is correct for you?
i don't think the Gen HBB dw can put on replica HBB.
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the dw is very wrong its as big flaw as if the case was silver on the all black
how about this one ?
http://www.timeshops.net/Ultimate_V3_BIG_B...H_1396-3793.htm -
Is it even full ceramic, or just part PVD and part ceramic? I would love to know exactly what HBB watch it totally 100% ceramic, case, bezel and case back etc.....
Cheers!
thanks. the full ceramic HUBLOT like this http://www.timeshops.net/BIG_BANG_BLACK_MA...h_1664-3860.htm it's first factory quality. and also have cheaper 216000 full ceramic look here http://www.timeshops.net/BIG_BANG_BLACK_MA...h_1862-5455.htm
this watch use full ceramic casing. with high grade ceramic bezel. thanks
Timeshops.net - reputable?
in General Discussion
Posted
sorry for my bad english. i am china guangzhou local business man.
i will stop reply after this mail. in the end. i would like replace or exchange new working watch to that customer. hope everything can finsh here.
regards
mark