I have 3 rads from three different sources and they all had the same problems with all. I sent them back and told them that the tube was bent or the movement was installed wrong.
I took the back off of a PVD, after the 2nd fix, because I could not wind it. I found 2 screws and a movement retainer just loose in the works. I plucked them out and it is running fine.
I feel that most times, the dial is not properly applied and that the factory corrects this by turning the movement.