Eurotimez-Seri

Thks Ronin, like the picture of the Asian beauty...a lust for the eye

You are right Chris, went a bit overboard with my rushy replies, have edited the content, and it is true that we do have to show at all times great concern and respect to our valued customers and friends, thanks for the correction and had always had great dealings with Paolo in the past and considers him a great guy ...

Yes TeeJay, we have just opened a European Postbox for very special customers and cases like the one with Paolo...this way our customers gets his goods quicker as then I can inspect the defects and tell our team in TH or Cn we have received the defects please send asap the "replacements" either directly or if to Eu via our Eu forwarder...this way our customers will not have to wait for his defects until it reaches TH or CN first. before shipping from there.. Shipping to EU takes only max 3 days...within in Eu and from US, Canada about the same as well.

OK Paolo, you are right, let's go on and in any case you happened to have hard time finding endlinks and proper LV bezel...I am sure Chris and team is there to assist you.. ..even if it means for only these items...no strings attached ... All the best Paolo. Seri

Ok, sure Paolo, it is to my understanding that we had for the great part of our dealings, very pleasant trade interactions......and if this message was a bit strong I must apologize ...and in our last emails I mentioned to at least let us fixed to problem before we part our ways,as a gesture of our good will and sincere intentions to rectify any unpleasant feelings for you...and we still are willing to do it if you allow us the opportunity...but you choose to part from us with a grudge, ..then there rest nothing for us to wishing you good good luck with your future Reps trading.....

yes it is a great idea indeed lanikai...as long as the watch maker don't have to replace any parts than it can be done..if they are willing to do it...but it has to be simple stuff to fix..otherwise watchmakers here in the EU don't want to repair it...this is due to the difficulty in getting parts as reps that look alike when looking at it at first sight..turns out to be totally different when zooming into the details...that is why we must learn to get skilled in Quality Checks..

Hi Jkay, thks so much for your positive and encouraging postings...let us know if there'd be anything else we can do for you..

Maybe I should start posting the emails on this forum, that Paolo has sent me, and that I kind of bend head over heels [b]to try to please him to have him send the stuff back to have them replaced...(as we consider him very good customer and have supplied him quite a few times mostly MBK products and have never heard any problems ever)...but with this last order it seems that we were out of grace...we are good for nothing the answers and excuses I got from him is that he is through with us and don't want any dealings with us anymore.. ..and I am so surprised that he is still now moaning and groaning with the other ETZ..team members...and just totally wasting our time...it really is very suspicious that he isn't wanting to send the stuff back that we shipped him and that Chris personally had QC it...and I wrote him that usually stuff from MBK is high quality merchandise...and rarely have flaws and that Chris always checked it thoroughly too.. His excuse was risking customs etc..but then I wrote him to send it to a European address to save time and expensesand slight minimal customs risks and as soon as I received his defects will order Thailand to send you a new set....on this you had nothing to answer except that you are through dealing with us...well then continue to move on and find other fantastic dealers So Paolo we gave you plenty of chances to solve the issue...but it seems somehow you like the the forum to know how bad we have treated you...am just wondering who will be your next dealer..who are also most of their part all doing their best to never want to scam their customers ..as that will mean loss for them as well in the end...

Hi Paolo, thanks for your input, but I thought I told you about our commitment to you and the solutions we would like to offer you for the undesired orders you had received...and that then when we are even you can then still find another dealer to source your watches from... It seemed like you are now communicating with Helina about this..but have given you the return address to Thailand and if need be to return it to me in Europe.... Hope that we can do that at least for you...but yeah handle anything with Helina..and if I can also help you in anyway you know my direct email address...

If any of you still have any unresolved issues and you would like us to help you to find acceptable, reasonable and or happy solutions please don't hesitate to write us ....preferably to the ones that are in charge of your issue..but if you don't know or not sure to send it to who...just dumped in on your "SAVIOUR'S" BIG SHOULDERS...NEO..and he will then forward it to the appropriate department...

Regarding the most priority policy with Eurotimez is that we have a heart for you all..and regards your order as if it would have been our own order.."how would we feel if we would have been in your shoes..so we are a team committed to give you the best product... unfortunately as with all new beginnings of setting up a business ...things have not been running as efficiently as we would have wanted it ( this also to overwhelming success)....nonetheless we have kept on going inspite of the (small percentage) of drawbacks, and continued to learn from them on how to do it better... with a larger team the efficiency is improving ..the workload is divided to proper proportions so that all can handle it with ease..and with more "tuning" and "oiling " in the machinery of the workflow at Eurotimez you will soon notice the services increased to a comfortable and pleasurable level for all of you our dear and valued customers...

Hi all RWG members,the "goodies" and the "badies" but to us you are all good...even if you at times get frustrated and need to vent it all out and looks "bad"...as orders turned out not the way you expected....and that is where you can dump it on Neo!!!!!...as he is the One...heheh..hope you all have seen the movie ...The Matrix....well anyway...he'll be your "saviour"....and will "save" you from your frustrations...as for me I try to be as saving as well for your expenses and ours and try to make sure that you get your hard earned dollars is well spent on the top notch goodies our team is trying to source for you....in short we care of how your funds will be spend with us........ I am in charge of the finances part...so in case you have any payments related problems please refer to me. (Seri)