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relaxman

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  10. MD2020 Who is dealing with him, I'm worried now!

    in General Discussion

    Posted

    Andy, that is very good advice and something that Mike should take to heart. I had a couple of PM's with Mike a few weeks ago, about this same general subject. i compared two watch repair folks who have a history on these forums, one infamous, one famous, Redbigjoe and Ziggy. I related to him how RBJ took in tons of work, let a bunch of stuff pile up and then did a very shoddy job on projects trying to hurry them out the door. Ziggy on the other hand was very upfront with his rules, severely limited the number of jobs, scheduled every watch in and required that any new customer be recommended by someone that knew them who was already a customer. Ziggy got burned a few times at first, but he learned fast, culled the customer list, and eliminated the problems. If Mike is to continue as a watchsmith on this forum or anywhere for that matter, he is going to have to become more Ziggy like in his business dealings with customers. there is no harm in telling someone no, I cannot take your watch right now. Better to tell someone, I don't feel comfotrtable working on that particular model, or doing that particular mod, better to tell someone, I won't work on your watches due to you requiring daily updates, or you gave me problems in the past, etc. Until you actually take in the watch, the owner is not a customer, and you have no obligation to them, one they send it to you, the entire relationship changes, now you're hooked. You now have a fiduciary and moral obligation to the customer until such time as you deliver the watch back to the customer and he is satisfied.

    Mike, I believe we all want you to succeed, we want you to be successfull in your watch business and have a long and fruitful career working on watches, be they reps or genuine watches.however the ball is now in your court. You can be another Ziggy or another RBJ, that path is up to you. i sincerely hope that you take the Ziggy path.

    Well said.. Thankfully however I was one of the lucky ones with RBJ and still talk to him to this day.

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