I suppose this brings up the subject of what should be tolerated. The fact is the watch was supposed to be modded, and hand-inspected. In my case, when the watch finally arrived after 2 months, it came with huge scratches on the dial, hands, and the cannon-pinnion that was supposed to be installed, wasn't. The watch was more expensive than if it were from other collectors and I was willing to pay the premium to avoid the hassles of going back and forth trying to get a problem rectified. I paid extra because I wanted it right the first time.
In the end, I just asked for a refund and took my money somewhere else. So in that sense, the problem was resolved but is this whole experience acceptable? Would you cheerfully accept this, or would you rather avoid this experience?