If I had bought a certified chronometer and it wasn't giving me certified chronometer type numbers... I'd be screaming at the service people, and the manufacturer. Your friend needs to kick up a fuss.
Please tell me this is new, and that I haven't been missing out on months and months of forum life...
I looked away for a bit, and found you'd all packed up and left...
I promise I'll check in more regularily again! Honest!