Montage123

Hi all, Have just received my first-eve rep, a TAG Link chrono from Josh (6 days total time from order to Sunday afternoon home delivery in Chicago!). But I'm concerned that the stem will neither turn nor pull out - at all. Am I missing something? As a newbie, I'm not sure if I need more information on how to adjust the watch, or if I have a defective one... Your comments would be greatly appreciated. Thanks. SA