I ordered a Tag Rep from Puretime. It came and the packaging was undamaged. The crown and pushers just fell out while I was putting on the watch for the first time. They will "repair' it for 100 dollars in shipping! So that's $350 down the toilet. Chen doesn't even care. No attempt at service or making it right. This guy is a theift and you should avoid Pure Time at all costs. There are better dealers that will follow up and make sure you are a happy customer. They will do you right or make sure things get fixed. Chen is not one of them. Stay Away. You WILL get ripped off and you WILL regret it.