Advice please 3717 problem

[ade_g]

Hi, Having found this forum (excellent info here!) and browsed for a few weeks I decided on my first rep : the IWC 3717.

I got back home today to find it had arrived (Whoooo!! all good so far). After unwrapping and checking all looked ok, wearing it for a while to build up some reserve, setting the date/time after following the usual advice etc. I then tried the Chrono and found that the top pusher isn't secured.. so much so it came off the case!

I didn't expect perfection, so it wasn't a complete 100% shock (having read some QC horrors etc. that others have posted). I'm wondering if this is fixable without sending it back? (which could take some time)

I haven't contacted the dealer yet, but I assume they'll be no problem with returning it. Looking at the parts, it just seems fixable.

Has anyone done this kind of repair?

Any advice appreciated!

Photos below:

Pusher:

Case:

[RWG Technical]

It is fixable, but there are a couple of things to consider.

1. You have to get the case opened.

2. The "C" clip that holds the pusher in the case is inside the case somewhere, it has to be found and then re-installed onto the pusher in the notch you see cut out.

To do this your going to need some basic tooling, including tweezers, screwdrivers, caseback opener, and a loupe. If you can't find the missing "C" clip with only the caseback removed, the movement will have to come out of the case. I would recommend that you don't wind or use the watch anymore, at least not until you have found the missing part, if it gets into the gears, it will permanently damage the movement.

[ade_g]

Thanks!

I hadn't used the watch (other than wearing it for a few minutes to get it going). And it's now sitting in a box until it gets fixed or replaced.

I've emailed the dealer so will see what they say.

At least it doesn't sound "impossible" (with the right tools) if i need to fix it.

Initial impressions of the watch (apart from the pusher) are very impressive.

[bwhitesox]

Best to send the watch back as it is a defect that the dealer should fix with a replacement watch.