ETA parts more difficult?

[offshore]

Had a need for a couple of parts for a 7750 today.

The Oz distributor is Swatch. (where I have an account)

When I asked to purchase, I was asked what brand of watch they were for.

Without thinking, I said "Tag" (as that is what they were for)

I was then told, "We don't supply parts for anything but our own brands, you'll have to call Tag"

Now this is something new for us here....I've never been asked about brand before.

Previously it was just parts for an ETA.

What do we do, lie and say "Omega"? Probably would get asked for model and serial #

So I rang Tag, who naturally had nil stock!

Fortunately I located the needed parts at another supply house, however I am still bemused by this latest supply concept from our Swatch/ETA friends. Probably in line with all the other ETA happenings of late.

Has anyone else run into this attitude?

O/S

[RWG Technical]

Haven't ever been asked by my supplier, but they are independent of Swatch.