Problem With Clasp - Ladies Link

[ysabelle]

Hi all,

I have a couple of questions that I would like some help with. I recently purchased a Tag Link Ladies MOP from a reputable dealer on this forum. All good but after a few weeks the clasp failed to 'snap' into place. Now it just dangles from the bracelet. What causes the clasp to 'snap' into position, try as I may I am unable to see what causes this??? Also, I need to remove a link , what is the easiest way to do this?

Thanks in advance for your help. I have uploaded a few pictures to help with the diagnosis

Y

[chronoluvvv]

ladies reps are usually the worst of the lot but a little sideways pressure from a pair of pliers after covering the clasp with a soft towel might help