Very Bad Panerai Experience With Angus From Puretime!

[rayko]

on april the 10th i ordered a pam328 at puretime and i liked it very much, so i ordered in the beginning of july another pam312 just to have two of these nice replicas.

i asked angus before the second order if it would be the same quality and he said yes.

so i ordered a pam312. few days later the bracelet of my pam328 broke, i could't close it anymore. i had to send it back to angus for repair, i had a second bracelet.

in the meantime, end of july, the 312 arrived but it was not of that quality angus told me it would be.

the CG was misaligned the crystal was not the same quality and the movement made big noises when i was shaking it. i told angus and he said send it back.

i thought ok. a day later i wanted to put the other bracelet on my pam328 but the QR button disappeared so i had now two watches which should go back to china.

so i did and sended the 2 pams on the 10th of august to angus.

the total costs for returning the bracelet and the 2 watches was more than 25§.

six weeks later i got a letter from the german customs that there is a parcel from china and i should bring receipts and documents to collect it.

so the watches were gone.

i always ordered via the uk for 20$ extra from angus because i knew about customs problems and i asked him why he did not do the same. his answer was:

Dear Rayko,

I am very sorry about this. We always ship repairs back with airmail becase EMS/Fedex is very expensive,

needless to say about UK redirection, which is the most expensive shipping option.

It will pass the customs for sure, if not and I will reship your order. No worries.

Sorry again for the inconvenience caused.

Cheers,

Angus

PureTime Watches International

http://www.puretimewatch.com

than i contacted him last friday and only this reply came:

Dear Rayko,

I am sorry about this.

What does the customs want us to supply?

Please let me know and I will supply you whatever they want.

Cheers,

Angus

PureTime Watches International

http://www.puretimewatch.com

several times after that i emailed him but no replys anymore.

I AM REALLY [censored] OFF NOW AFTER PAYING OVER 600$ FOR TWO WATCHES AND AT THE END I AM HERE WITH NO WATCH AT ALL.

does anybody have an idea what to do?

[Guest zeleni kukuruz]

Fock m8, he should know what to do. Ask for a invoice or recipt of repair for 25$ not more, if its over 25$ you have to pay tax!!!

[Jkay]

Sending a watch back to China for repair is almost never the right plan.

Sorry for your Customs troubles.

[sempire]

Jkay is right. For the stress and money involved you can get a modded to fix your problems faster and better than the dealer would.