rower Posted October 28, 2006 Report Posted October 28, 2006 The following is a thank you note that I sent to Orbita in regards to my Orbita winder. I am blown away by this kind of customer service. I never write these kind of letters because I am picky and it takes a lot to impress me. "I wanted to let you know how impressed I was with your customer service. The other day I noticed that the watch on my Orbita winder was not running. After closer inspection I found that the rubber gasket on the back of the cup assembly was broken off. I called customer service and was quickly greeted by a cheerful live person. I was rather surprised and pleased in this day of automated menus. The person that I spoke to said that they would send me a whole new cup assembly right away. When I asked how much it would cost, I was told that it was free. They did not ask me a litany of questions about when, where or how I purchased my winder they simply asked me my address and sent the cup assembly free of charge. It is refreshing to see this kind of customer service and I will only purchase Orbita winders in the future. I have six winders and really need about ten. I look forward to purchasing more winders from Orbita due to your excellent customer service. Sincerely, Steve Linder"
Linder Posted October 28, 2006 Report Posted October 28, 2006 Wow, that is impressive. Maybe I should look through their line again..
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