Issue with PureTime

[rolojack]

Hi everyone, I usually am not the type to ask anyone to help fixing my problems, but this time I might need a hand to close a deal that's been dragged for too long. I live in China for a decade and I have ordered from a large quantity of dealers in the past, in person or on the web, and none has put me in the situation Pure Time is putting me right now. I placed and paid an order for 5 items on March 6: the N PAM 243, the hq 1655, two Rolex bracelets and a Panerai tool. All items beeing properly described with pictures and webpages attached to avoid any misunderstanding. After accepting the paiment, the staff said the 1655 was out of production and asked me to choose an other watch -without proposing to refund the said item-. I chose the 1680 red that looks quite nice right away to get the deal going. After long waiting, QC pics of the 1680 came, followed by the PAM 243 and its tool, and finally the Rolex bracelets. Watches were as expected, but bracelets were complely different than what I specifically ordered: I requested the two only nice and rather accurate vintage style bracelets made which are the new folded oyster and the stretch type rivet bracelet. They sent me unclear pics of a BAD folded type and a fake rivet type (those with a rivet design patched on a solid construction). Of course I refused those and asked for what I clearely ordered. Then came other pics showing the correct folded type and again the lousy rivet. Once again I had to refuse the rivet type and that time PT said the bracelet I ordered was out of stock. Therefore, once again I had to choose an other item. I chose the bracelet fitted on the new version of the 16600. Now, after almost two month waiting and about 30 mails re-explaining what I originally paid for I am loosing patience. Never such thing happened with Trusty or King !!!! How can it take so much time to ask the factory "do you have A or B? In China you send a messenger and get your stuff right away, so what?! They are busy?? We all are here, it is not an acceptable excuse in China. I just wish a little more consideration for my business. I really feel I am treated like [censored] when I am actually a customer. I hope a moderator can help me on this and push them to finally ship my order. Thank you very much for taking the time to read my complaint.