Bait and Switch from a TD

[fraggle42]

It's fine to leave your feedback about TDs, whether it be good, bad or indifferent, but please leave it in the forums that have been created for us to leave our feedback.

 

 

If you consider someone who is investigating a TD, they can either go to the feedback forum or post a question asking for peoples opinion.

 

If they looked in the feedback forums (and previous customers have left feedback) they can read lots and lots of them and get an average, considered, overall feedback for that TD.

 

If they ask for opinions, they will get individual members giving their opinion, and usually those who bother to provide input are those with great positive or terrible negative opinions, so the OP gets a very distorted, polarised opinion given by just a few members with strong opinions of that TD. It's not a true, average feedback opinion and I think is almost worthless unless taken alongside lots of other individual feedback to arrive at an average, considered, overall feedback.

 

I would go so far as to say we could do with a system whereby customers can rate the TD in the crucial areas:-

* presales communications

* sales communications

* post sales communications

* stock level knowledge

* QC pics (Y/N)

* QC pic quality

* waterproof testing (Y/N)

* timeograph testing(Y/N)

* packaging quality

* postal service choice

* payment methods choice

* website ease of use

* website content uptodate (i.e. are old, unavailable watches removed quickly)

* forum participation

* TD staff knowledge

* TD helpfulness (some are just content shifters, some are real enthusiasts).

 

Which makes it an absolute doddle to present an average 'score' in all areas for each TD.

 

You could then have TD of the year with runner up, etc, etc.

 

Incentives for the TDs, helps out all customers.