RWG Technical Posted January 5, 2008 Report Share Posted January 5, 2008 It is disappointing when folks consistantly respond to emails within minutes or a day (when they want info, or a booking), but when they are sent reminders for an upcoming appointment, (and they have changed their mind), they suddenly go quiet. I only fix watches, my GF takes care of all the emails for me. She had quite a few members from RWG who were No-Shows last month, actually over half of those booked in, were no-shows. This happens each month, December however was twice the average. The No-Shows from Oct and Nov (some are senior members here) have been black listed, as will the ones from December. So far January looks to be on the same track as December... My day job is going to take me away from home quite a bit this year, and the few appointments I can fit in, are going to be more scarce. Some weeks, 1 (one) appointment is all I can take in...if it's a no-show, that not a good thing. The issue is simply one of common courtesy, our info doc clearly states "...If you can't honor your appointment for ANY reason, PLEASE let us know...". A simple "I have to cancel my appointment" will suffice. Not honoring your commitment means someone who is ready to send something in today, has to wait. And it wastes everyone's time, especially my GF's time. It's not like either of us are hard to reach, or don't respond within a day to any messages that are sent our way. Those that waste our time, get added to my "ignored" and "blocked PM" list. FYI RG Link to comment Share on other sites More sharing options...
Watchwatcher Posted January 5, 2008 Report Share Posted January 5, 2008 (edited) Hi Rob, got your email. thanks!!! watchwatcher Edited January 5, 2008 by Watchwatcher Link to comment Share on other sites More sharing options...
narikaa Posted January 5, 2008 Report Share Posted January 5, 2008 ................................................. Further credence to the old adage: " I asked for customers..... but some fool sent me people " . Link to comment Share on other sites More sharing options...
RWG Technical Posted January 5, 2008 Author Report Share Posted January 5, 2008 Hi Rob, got your email. thanks!!! watchwatcher Ok, thanks for letting me know. Good chance it will get done right away... RG Link to comment Share on other sites More sharing options...
LordRasta Posted January 5, 2008 Report Share Posted January 5, 2008 On my pay to the Post Office right now Rob. These appointments are precious. Link to comment Share on other sites More sharing options...
fishgodeep Posted January 5, 2008 Report Share Posted January 5, 2008 ................................................. Further credence to the old adage: " I asked for customers..... but some fool sent me people " . ....or some people sent me fools ....as the case may be Link to comment Share on other sites More sharing options...
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