takurangi Posted June 16, 2008 Report Share Posted June 16, 2008 hi guys n gals I'm new here but have bought five watches through three different dealers who are regularly mentioned on this site in the past month three have arrived in great condition and are as advertised [very happy] I received a [$300] watch from one of these dealers today which I am very disappointed in as there are two MAJOR PROBLEMS with the order I'm looking for advice as to what I should do and expect to be done to fix this I won't mention the dealer as they have not had the chance to rectify the problem yet I'd just like some help with the perameters and what I can ask to be done specifically... 1. the watch is an IWC chrono the chrono hand on one of the sub-dials HAS FALLEN OFF and is loose inside the watch even the most casual glance would have revealed this glaring problem as it is red in color and I noticed it within 5 secs! therefore this watch has been drop-shipped without any kind of inspection!!! 2. I ordered a specific brand box and papers I received a DIFFERENT BRAND box!!! I did my homework as best I could before purchase including checking the member postings about purchases and feedback on the dealer before purchasing [and there are good reviews] I also read posts that detail how some of the problems with dealers are resolved but they are a little loose on the detail eg. can I expect a completely new watch or will it be repaired an returned to me? who pays shipping cost for return? can I ask for a refund of the whole cost? [and purchase elsewhere] etc etc etc any advice on dealing with the dealer would be greatly appreciated thanks Quote Link to comment Share on other sites More sharing options...
jkerouac Posted June 16, 2008 Report Share Posted June 16, 2008 Even if the watch was inspected by the dealer him or herself, it is always possible that the chrono hand fell off during shipping, let's say if it wasn't properly secured in the first place and received a significant bump or two in transit, so the loose hand is not absolute proof of poor quality control by the dealer -- the manufacturer yes, but not necessarily the dealer or their agent. The hand replacement could call for a fresh watch to be shipped, or for you to have it repaired locally with fair compensation to you for the repair by the dealer. The box is clearly the wrong product, so a replacement shipment is in order. Since a replacement shipment is in order, he/she might as well send you a fresh watch at the same time. If you prefer a different watch than the one you received, you could ask for the replacement to be shipped and delivered before you return the broken one. I don't see where this situation warrants a refund. If you still want this particular model, then your best course is to resolve the problem with the current dealer rather than starting over from scratch. Presumably you purchased from this dealer with some faith that they would resolve any problems, so you owe it to yourself and to them to see whether your faith and judgement are warranted. Good luck. Quote Link to comment Share on other sites More sharing options...
P4GTR Posted June 16, 2008 Report Share Posted June 16, 2008 I'm sure an amicable solution can be reached. Think about what you would like to happen, then discuss it with your collector. Quote Link to comment Share on other sites More sharing options...
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