Crown was off when I received watch

[William Campbell]

I just received a Breitling Navitimer Serie Speciale, but the crown was off before I even touched the watch. I wrote the dealer, assuming it was a screw down crown. He replied, "The watch you ordered doesn't have a "screw down in crown" it is a push / pull crown... So you pull and push it back in... no use of screwing it inside... "

The problem is I can't push it in, it doesn't work. Any ideas?

Thanks in advance.

[vintagerolex]

If you are able to remove the caseback it would help to diagnose the problem.

Crown should push back into place quite easily, and will make a clicking noise when attached correctly.

[William Campbell]

If you are able to remove the caseback it would help to diagnose the problem.

Crown should push back into place quite easily, and will make a clicking noise when attached correctly.

Can I do that? How? I am new to watches.

[bwhitesox]

William better to organize a replacement with your dealer.

[William Campbell]

The crown has a small post on the inside that is just a bit taller than the thickness of the crown, that is if you run the inside of the crown along your finger you can feel the post scrape your finger. Does this post belong there, or is it part of the stem that has broken off? Still waiting to hear from the dealer.

[freddy333]

The crown has a small post on the inside that is just a bit taller than the thickness of the crown, that is if you run the inside of the crown along your finger you can feel the post scrape your finger. Does this post belong there, or is it part of the stem that has broken off? Still waiting to hear from the dealer.

That sounds like part of the crown. Crowns usually screw onto the end of the stem, regardless of how they connect to the case. It sounds like your crown was not properly tightened onto the stem & it eventually worked itself loose & fell off. If you have a hand drill & are very careful, you may be able to gently clamp (do not overtighten!) a flat portion of the stem between the jaws of the drill (where you place the drill bit) & then carefully screw the crown back onto the stem. Of course, you would need to remove the stem from the watch 1st, which I am guessing you are not able to do. In that case, your only options are to return the watch to the seller or have a local watchmaker fix it for you (it will take a watchmaker all of 2 minutes).