If the watch has as loud rattle and it's stopped working, I'd bet you a dollah that the winding rotor has come off in transit. It happens all the time; it's just held on by a tiny screw. If that's the case then it's incredibly easy to fix. Just my opinion from afar, tho.
As for seeking out another dealer due to the dial issue ... most dealers drop ship (ie never even see your watch since it comes right from the factory to you, with the dealer simply playing order-taker) , and would not know if the watch you receive had a live badger duct taped to the face.