eurotimezhelina

Hey Mike If you send it to someone else we can help you with the costs partially via a store credit, If you send it back to us we will take care of it free of charge. Please contact me with your order ID at return.eurotimez@gmail.com so we can work out a solution together! (I prefer to avoid PM)

(I work for Chris at EuroTimez - you can read sbout us here)

Hi, It does not include the box (+98 for big box or +40 for small). On the package the value stated is below 25$ to avoid custom charges. Contact me at eurotimezhelina@gmail.com for further questions or special deal (I prefer email correspondence above PM's..)

Welcome to the forum noneone! You're gonna like this place, there is a lot of people here willing to share their knowledge This Beauty you're looking for? http://www.eurotimez88.com/product_info.php?products_id=3825&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f 1. No customs will be charged when ordering from us, we have our way's to avoid that 2. We are a bit pricier because of our extra services: We quality check your watch thoroughly, looking for esthetically flaws like scratches dust on the dial etc and testing the movements functionality (time accuracy, power reserve 30+ hours).. We have a long list of things we check and if need be correct on your watch and we also post pictures so you can approve/disapprove before it is shipped off to you. 3. Check out our Rolex boxes here: http://www.eurotimez88.com/index.php?cPath=87_172&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f 4...... EuroTimez.. 5. To chose Gen or Copy ETA is really mostly a matter of budget.. The copy nowadays aren't that bad but they don't of course have a track record as the GEN ETA. Also good to keep in mind is that the GEN is getting more scarcer on the rep market and may increase in value. Both *should (although we can't foresee the future) last a life-time with proper care and service. It is 50$ more with the GEN 6. Unfortunately we don't waterproof or water-pressure test our watches. Most of the reps we sell are water-resistant at least 30m but we never warranty on on it and cannot take any responsibility if a customer choose to take a swim ... You have the rest of our Milgausses listed here: http://www.eurotimez88.com/advanced_search_result.php?keywords=milgauss&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f&search.x=0&search.y=0 Contact us if you have any Questions: info@EuroTimez88.com

Hi I have a bunch of white flat top overlays in stock, ready to be shipped - but very, very unfortunately we can't get the grey ones at the moment.. We're going to try to push our supplier into making more of these..

Hi All The fake invoice has worked in the past that is why I believe it will work now as well. If it does not work then we need proof that the watch has been lost by the post office, a copy of the claim made or similar in order to send out a replacement. We do warranty safe arrival as stated in our policies but we also need proof of it being lost. According to the track number (tracked on http://www.correos.es/) the package has been delivered to the customer - as you all understand we have to protect ourselves too and if we take the customers word for it being lost then it would simply bee to easy for people to get replacements for watches they in reality received. (I am not saying we distrust ICARO36 personally but as we do have a list of pleasant customers who have proven to be untrustworthy in the end we have to be careful..) Me and ICARO36 are working this out privately.

ICARO36 Icon If you email me with your order ID I will ask Chris to make a fake invoice for you that you can bring to the post office together with your Western Union receipt to make a claim. I am not sure of which customer you are but your case sounds very much like one I already took care of and sent a fake invoice to.. However Chris might need one or two day's in order to make it for you, but I need your info sent to my mail below so I can find you in our register!

Hi Shawn, I guess you already found our PO's, (http://www.eurotimez88.com/advanced_search_result.php?keywords=planet+ocean&osCsid=8957e324108a01ac82b5d2e657ec677f&search.x=0&search.y=0) When ordering from us we perform extensive QC, and provide pictures of your watch for you to approve before ship off We check that there is no dust, no scratches, that the hands are nice without imperfections, the bezel is smoothly turned, the crown is easily screwed in and out, the clasp functions well, that the date resets at 24.00, that screws (if any) on the strap is easily screwed in and out. We test the watch

Hi Bezzer We usually work between 5am - 1pm UK time, but the customer support is also taken cared of in the same way that you would take care of customers in a supermarket: mails are cued up and the one who has been waiting longest will be replied to first (unless there is another reason for them they have to wait a bit longer as described before) Now we also have the problem that in this timezone the internet quality is not always the best and I know that Neo experienced it during the day. I'm sure he'll get back to you again tomorrow!

Hi, Send a mail of disapproval to picture department PICS.EUROTIMEZ@GMAIL.COM and explain what you want to have fixed and specify if you want new pictures taken afterward! Keep in mind that the order will be delayed if there are flaws to be corrected and new pictures to be taken, so please stay patient in order to get the best quality possible

Hi Thanx for the PM, it is always ok to PM me if you are having problems with getting response from any of our staff so that I can sort out the problem. If people have general questions we always want to be contacted via mail first but if there are any mail issues then PM is ok as I usually log on here every day We usually reply within 24 hours but sometimes replies might be delayed because we need to source some information first, contact our suppliers or reach another staff member in order to give you proper answers to your questions and sometimes our staff is simply over flooded with mails and don't get time to reply to everyone in time.. But it has also happened a few times that customers emails never reached us or that our replies never reaches them (they get caught in spam filters etc) so in those cases it is very good that we have RWG as the "second way" so, if anyone does not get replies within standard hours: feel free to PM me with your email address and I will check what the reason for it is! Have a nice day! Helina

We are constantly trying to improve our QC as that is one of our most important services, it is as proved in this matter not waterproof but discovering a leak at least gives us the opportunity of tighten it up better. There are explanations to how this can have happened but definitely NO EXCUSES. In this case all we can do is mend up the mess by giving Dan a better replacement and discuss all of this with the QC department, as Chris already have, to avoid anyone else getting affected. Dan has always been patient and helpful in our correspondence still I offered him very lousy solution because of my misunderstandings regarding the dial. I am glad that we have solved it now and that we can supply him a better one. @ Fer: This solution was offered because of my misjudgment, it should of course be shipped back and be replaced. We will of course always try to avoid returns but they should be avoided by GOOD QC before shipping NOT by handing over responsibility to the customer!

A note if any customer is worried about their orders: You can always address picture department during the "picture approval" stage if you want to see more or closer pictures, and always inform us at this stage if there is anything you notice that you want to have fixed before we ship your watch off to you!

Hi Dan, I want to give you my personal apology.. As Chris already clarified to me your complaints are valid and the responsibility of your issues lies with us - the responsibility for solving them for you lies with me, but in your case I made a severe miss-judgment and did not provide the after sales service that you deserve and that is in line with what Eurotimez stands for. I sincerely apologize for the way I handled your case.. As I am pretty new to this job I was uncertain how to solve your issues so I did contact Chris about it but in our discussion we were (as he also explains in his post) mixing up two cases and I misunderstood him, while he was focusing on the text of the dial I thought he was telling me about markers.. The solution I provided you was based on my misunderstanding and in my correspondence with you I also provided you wrong information stating that the dials all came the same, although that is definitely not the case - yours had flaws that should have been picked up and could have been corrected! Once again I apologize for my poor service, all I can do now is try to correct it and learn from my own mistakes; so please contact me about if you prefer a replacement or new parts being shipped off to you! Helina