eurotimezhelina

Hey Mike If you send it to someone else we can help you with the costs partially via a store credit, If you send it back to us we will take care of it free of charge. Please contact me with your order ID at return.eurotimez@gmail.com so we can work out a solution together! (I prefer to avoid PM)

(I work for Chris at EuroTimez - you can read sbout us here)

Hi, It does not include the box (+98 for big box or +40 for small). On the package the value stated is below 25$ to avoid custom charges. Contact me at eurotimezhelina@gmail.com for further questions or special deal (I prefer email correspondence above PM's..)

Welcome to the forum noneone! You're gonna like this place, there is a lot of people here willing to share their knowledge This Beauty you're looking for? http://www.eurotimez88.com/product_info.php?products_id=3825&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f 1. No customs will be charged when ordering from us, we have our way's to avoid that 2. We are a bit pricier because of our extra services: We quality check your watch thoroughly, looking for esthetically flaws like scratches dust on the dial etc and testing the movements functionality (time accuracy, power reserve 30+ hours).. We have a long list of things we check and if need be correct on your watch and we also post pictures so you can approve/disapprove before it is shipped off to you. 3. Check out our Rolex boxes here: http://www.eurotimez88.com/index.php?cPath=87_172&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f 4...... EuroTimez.. 5. To chose Gen or Copy ETA is really mostly a matter of budget.. The copy nowadays aren't that bad but they don't of course have a track record as the GEN ETA. Also good to keep in mind is that the GEN is getting more scarcer on the rep market and may increase in value. Both *should (although we can't foresee the future) last a life-time with proper care and service. It is 50$ more with the GEN 6. Unfortunately we don't waterproof or water-pressure test our watches. Most of the reps we sell are water-resistant at least 30m but we never warranty on on it and cannot take any responsibility if a customer choose to take a swim ... You have the rest of our Milgausses listed here: http://www.eurotimez88.com/advanced_search_result.php?keywords=milgauss&osCsid=de671bfbee4ad2ebdd895961cc3d6c9f&search.x=0&search.y=0 Contact us if you have any Questions: info@EuroTimez88.com

Hi I have a bunch of white flat top overlays in stock, ready to be shipped - but very, very unfortunately we can't get the grey ones at the moment.. We're going to try to push our supplier into making more of these..

Hi All The fake invoice has worked in the past that is why I believe it will work now as well. If it does not work then we need proof that the watch has been lost by the post office, a copy of the claim made or similar in order to send out a replacement. We do warranty safe arrival as stated in our policies but we also need proof of it being lost. According to the track number (tracked on http://www.correos.es/) the package has been delivered to the customer - as you all understand we have to protect ourselves too and if we take the customers word for it being lost then it would simply bee to easy for people to get replacements for watches they in reality received. (I am not saying we distrust ICARO36 personally but as we do have a list of pleasant customers who have proven to be untrustworthy in the end we have to be careful..) Me and ICARO36 are working this out privately.

ICARO36 Icon If you email me with your order ID I will ask Chris to make a fake invoice for you that you can bring to the post office together with your Western Union receipt to make a claim. I am not sure of which customer you are but your case sounds very much like one I already took care of and sent a fake invoice to.. However Chris might need one or two day's in order to make it for you, but I need your info sent to my mail below so I can find you in our register!

Hi Shawn, I guess you already found our PO's, (http://www.eurotimez88.com/advanced_search_result.php?keywords=planet+ocean&osCsid=8957e324108a01ac82b5d2e657ec677f&search.x=0&search.y=0) When ordering from us we perform extensive QC, and provide pictures of your watch for you to approve before ship off We check that there is no dust, no scratches, that the hands are nice without imperfections, the bezel is smoothly turned, the crown is easily screwed in and out, the clasp functions well, that the date resets at 24.00, that screws (if any) on the strap is easily screwed in and out. We test the watch

Hi Bezzer We usually work between 5am - 1pm UK time, but the customer support is also taken cared of in the same way that you would take care of customers in a supermarket: mails are cued up and the one who has been waiting longest will be replied to first (unless there is another reason for them they have to wait a bit longer as described before) Now we also have the problem that in this timezone the internet quality is not always the best and I know that Neo experienced it during the day. I'm sure he'll get back to you again tomorrow!

Hi, Send a mail of disapproval to picture department PICS.EUROTIMEZ@GMAIL.COM and explain what you want to have fixed and specify if you want new pictures taken afterward! Keep in mind that the order will be delayed if there are flaws to be corrected and new pictures to be taken, so please stay patient in order to get the best quality possible

Hi Thanx for the PM, it is always ok to PM me if you are having problems with getting response from any of our staff so that I can sort out the problem. If people have general questions we always want to be contacted via mail first but if there are any mail issues then PM is ok as I usually log on here every day We usually reply within 24 hours but sometimes replies might be delayed because we need to source some information first, contact our suppliers or reach another staff member in order to give you proper answers to your questions and sometimes our staff is simply over flooded with mails and don't get time to reply to everyone in time.. But it has also happened a few times that customers emails never reached us or that our replies never reaches them (they get caught in spam filters etc) so in those cases it is very good that we have RWG as the "second way" so, if anyone does not get replies within standard hours: feel free to PM me with your email address and I will check what the reason for it is! Have a nice day! Helina

We are constantly trying to improve our QC as that is one of our most important services, it is as proved in this matter not waterproof but discovering a leak at least gives us the opportunity of tighten it up better. There are explanations to how this can have happened but definitely NO EXCUSES. In this case all we can do is mend up the mess by giving Dan a better replacement and discuss all of this with the QC department, as Chris already have, to avoid anyone else getting affected. Dan has always been patient and helpful in our correspondence still I offered him very lousy solution because of my misunderstandings regarding the dial. I am glad that we have solved it now and that we can supply him a better one. @ Fer: This solution was offered because of my misjudgment, it should of course be shipped back and be replaced. We will of course always try to avoid returns but they should be avoided by GOOD QC before shipping NOT by handing over responsibility to the customer!

A note if any customer is worried about their orders: You can always address picture department during the "picture approval" stage if you want to see more or closer pictures, and always inform us at this stage if there is anything you notice that you want to have fixed before we ship your watch off to you!

Hi Dan, I want to give you my personal apology.. As Chris already clarified to me your complaints are valid and the responsibility of your issues lies with us - the responsibility for solving them for you lies with me, but in your case I made a severe miss-judgment and did not provide the after sales service that you deserve and that is in line with what Eurotimez stands for. I sincerely apologize for the way I handled your case.. As I am pretty new to this job I was uncertain how to solve your issues so I did contact Chris about it but in our discussion we were (as he also explains in his post) mixing up two cases and I misunderstood him, while he was focusing on the text of the dial I thought he was telling me about markers.. The solution I provided you was based on my misunderstanding and in my correspondence with you I also provided you wrong information stating that the dials all came the same, although that is definitely not the case - yours had flaws that should have been picked up and could have been corrected! Once again I apologize for my poor service, all I can do now is try to correct it and learn from my own mistakes; so please contact me about if you prefer a replacement or new parts being shipped off to you! Helina

The watches that are posted on the picture approval is the actual watch that the customer will receive! I assume that you have read the posts on this forum of hotbody77? That was a mix-up being made (I'm not gonna go into it further here as it has been discussed inside the thread already, and is now solved) but I assure you it wont happen again. The pictures posted with your order id is of the watch that you will receive! Most customers appreciate the picture approval stage much as they can see for themselves that the watch looks ok before shipping, or if they find a detail that is important for them personally we are mostly be able to fix it before shipping. If you would like to skip this step in the order process when you order then just let us know and we will ship directly after our QC.

Hi Everybody I've been PMing PeteM and Panerai153 but would like to try to clear things a bit for all of you.. Pete - your dial was replaced, not the watch so you will receive the same watch as on your first pictures but with a corrected dial Panerai153 - Every time that the orders are updated mails are automatically sent out. If you did not receive the notifications about Picture approval and Shipping then that is another sign that your mail dont receive our mails. We have quite advance customer support program linked to our Gmail accounts that is how I can see all history of everybody's correspondence with the customers and I have read your mails and Neo's replies - I also wrote you a mail myself before when we noticed this problem, asking you to reply if you received it.. but I never got a reply so I guess you never received it. Although I can inform you that most of the mails sent to picture department are simply read, we note if the order is approved or if it is not then we read the customers comment and try to fix whatever they need fixed or post extra pictures if that is what is requested - but the mails are usually not being replied to unless it contains direct questions (But as Panerai153 did have direct questions he was in fact replied to). Neo has not been as active as myself on the forum, but as we are still having communication problems with a few customers I will ask him to make it a habit to log in daily in case one of you have to contact him via PM again.. (I would like to reply to more things in this thread, but as this is way beyond my hour I have to come back tomorrow..) Ciao Helina

Thank you jmb! Glad I could help Good luck with your project!

Hi Libby These are date-wheel overlays and they are 20 usd each. Contact us if you want to order these as we do not have them in our web-store (yet, we are going to update it soon). Just send us a mail specifying what you want, how you want to pay and have it shipped and we will help you make the order. info@EuroTimez88.com

Spidey, so sorry to have hurt your feelings..As you see I'm getting pretty popular as a lonesome woman on the board so I figure I better keep my doors open ... - but YOU will always be my number one booty call! (ok, now I'll straighten my business tie and leave you guy's to the subject and seriousness )

...with all respect to you Demsey and your knowledge.. Pretty dealers need to protect themselves against the harsh life on the forum. Thanking all gentlemen for the kind support

Hi PeteM I am not sure what happened with Hotbody77's watch in UK, they are of course not supposed to be disassembled and you should always receive the watch from the pictures you approved. In hotbody77's case, there was certainly a mix-up and because of it we choose to employ a new forwarder in UK. The one working for us now is a very close personal friend of Chris and I am sure that this wont happen again. However we also took care of Hotbody77 and his new watch is on it's way! Some of the UK orders have been delayed because of the UK postal strikes. The shipping have been delayed and our forwarder have been unable to pic up some of the packages we sent, but it seems like it is all solved and Hotbody77's watch should be shipped off from there today as well as some other delayed orders. Yes of course we will take care of your mails, but I could not find you via your customer id so if you could maybe PM me with your email address and order id. I am guessing that by now Neo has probably already got back to you as he usually replies within 24h, but if you give me your mail adress I can easily find your mails and reply to them! Thanx!

Yes Lankai I don't take your criticism as aggressive or bad in any way, all feedback is welcome as this helps us improve But I'd like to inform you that me and hotbody77 has been in close contact, I have always replied to his emails and he is aware of the reasons for his delays that was because of us (there was a customer mix-up because we confused the RWG alias with another customer) but the shipping delay I can of course not control.. Although we never really brag about being speedy - we try to always be frank to our customers that things will take time, especially if it is UK orders. Take care, all!

Hi everybody I would like to clear up the confusion. If we sell watches to EU customers the quality control is performed by us in asia as well as the pictures that are taken before the customers approval. The watches are then being sent off in a joint package to our trusted forwarder in UK who repacks everything and ships it off again directly to the customer. If it is stated that the watch is "going through" customs it does not mean that it is seized by customs, all packages goes through a sorting center and custom the difference in UK is that the custom is not as strict as in the other European countries and it is a lot safer to ship these items that way. The shipping time for UK shipments is usually 10-15 workdays before it reaches UK where our forwarder need some time to repack, then it takes about 3-5 work days to ship it directly to the customer. When you choose the UK shipping option we warranty safe arrival but we cannot guarantee the shipping times as they are out of our control..

Spidey 7, after listening to the experts (this was a very educative thread for me too!) check ours out here > http://www.eurotimez88.com/index.php?cPath=21_106&osCsid=b354af353e51f7d650bfc8cc6c785e8a Contact us if you have any questions at info@eurotimez88.com. You are very welcome!