That sentence made my f$&king blood boil. I would have verbally torn this guy a new a$$hole for saying that, and I would make sure his boss knew of his sentiments as well.
There is literally nothing worse than incompetence.
The POINT of owning a very expensive Swiss watch is the DETAIL that went into making it! Otherwise, one can easily purchase a replica which basically looks the same and performs basically the same function. I have have a string of Citizens (used to wear Eco-Drives before I discovered the rep fora ) and not a single one leaked, or had any of these fitting issues. And they were 300 bucks!
Imagine driving a new Hyundai out of a showroom, you look at the driver's door and it doesn't close properly. You'd be [censored], but you'd also know you paid 10 Grand. Now imagine it was a brand new S500L out of the showroom with the same problem. And then to be told, "oh come on buddy, the door still closes ,doesn't it? A little rain won't hurt!". This guy deserves a dose of right elbow to the jawbone.
I realize that we never hear about the guys who are happy with their watches, usually those that have the negative experience have a louder voice, that's cool. But this customer experience is so totally unprofessional, i don't know where to begin.
I recall mentioning this AD guy was a retard before, but based on this latest development, he is lucky It wasn't me returning that watch. Verbally taunting a customer for noticing a flaw on a VERY EXPENSIVE watch? Yoyyyyyyy...