rikramer

I wish I had made my last purchase with Andrew. Unfortunately I went with Perfect Clones and I certainly didn't receive the same commitment to customer satisfaction that you received. Lesson learned on my end.

Honestly, I think that it is a bit extreme to say that I am expecting AD support here. I have shown a willingness to invest more money and time into this watch; something that no AD customer would reasonably do. In return I am simply expecting some sort of flexibility, understanding, and the ability to at least strive for a mutually beneficial arrangement. Instead I am being stonewalled with, what I feel are borderline rude replies and 0 flexibility. If asian movements are so cheap I would think that Josh would be willing to conduct an exchange on the movement. The fact remains that I received an old movement and Josh should be trying to rectify this. I kept reading about how Josh has great customer support and I am just not seeing it. Just offering up my own two cents. I see first hand on here that others have had more success...I guess I was not one of the lucky/fortunate ones.

I know that PT has generally good reputation on here but I for one am very upset and feel taken. I received more information on the movement in my watch: even though it was claimed to be the latest and greatest Omega PO, I have been informed that the movement inside is a very old and used 2824. Given this information, it is not surprising that this watch arrived in such bad condition and the movement was non-functioning almost immediately. I informed Josh of my disappointment and also explained how I purchased this watch in late June in order provide as a birthday gift in September so a quick resolution would be most appreciated. Josh told me he could swap out the movement BUT it could take multiple months and I would be responsible for all shipping costs and risks. This is not satisfactory for me as getting this watch back sometime in 2014 is useless for me. I also don't want to continue to drop money into this forsaken piece of garbage watch. I'm already in for $300 + $40 for the diagnostics. So, I for one understand that Josh likely drop-ships these items and has little QA control over particular items so he doesn't have any idea about the particular movements inside. I get this. I also understand that DOA circumstances do occur. However, I feel like there is no reciprocal understanding on Josh's part for the customer's circumstance. Given my situation, I proposed the following options to Josh in hopes to reach a mutually beneficial agreement: Send a new movement to me. I would arrange for the swap in the US and send the defective/old movement back to China if he wanted it Provide me with an exchange. (There were other fairly substantial visual defects on my watch that were not visible in the QA pictures so I truly believe I received a previously returned item) Provide me with a refund - I of course would return the watch to China All, options were denied by Josh and he insisted that the only option was for me to send it back to China for a movement swap there. This means that I assume responsibility for lost shipments, shipping costs, customs seizures, etc. and I will not receive the watch back for many, many months. Josh mentioned that because of plant closures and raids the turnaround time would be even slower than typical (how scary is that?). The disappointment in me is growing with each terse email that I get back from PT. This community is great but if this feeling of being jerked around is par for the course than I think this may have been my last foray. I'm still thinking through all my options here but I wanted to add to the record that buying from a TD does not always result in a smooth transaction. Best.

Well, I contact Josh and he asked that I send it back to China. While it is yet more cost to me, I am going to do this and hopefully Josh will come through for me. I will keep this thread updated on progress....I'm guessing there are others who are interested in the current ease of return/exchanges with Josh. Fingers crossed.

So pretty bummed right now. I took the advice provided in this thread and sent it off to Katt since MD2020 was dealing with other, more important issues. Katt's response was: "there may be a slightly bent pivot on one of the train wheels, but I can't be sure" He suggests that I return it to PerfectClones. This is very disappointing. The watch literally has never been worn. It has sat on my desk for a month and then was placed in a watch winder a few times to test for accuracy. I've been keeping it there waiting for my fathers birthday on Sept 6th to give it as a gift. Now I'm out over $300 and don't have a gift for him. Pretty sick feeling. My guess it will be very difficult to return this to Josh (my fingers crossed that I am wrong on this one...I just sent him an email). Does anyone with more experience in the rep world have any advice for me or am I completely out of luck here?

Interesting thought. It looks good, but I'm going to give it closer look the next time is stops. If it does appear to be the crystal, how would I go about re-seating it? Is there any way to do this without getting into the 'guts' of the watch?

hmm, don't think it is hitting the minute hand because the watch only stops when the second hand hit the 5 marker regardless of where the minute hand is located. Just hoping MD2020 is back online soon so I can get this sorted out soon. If anyone has any other ideas please let me know. thanks!

So I recently made my third rep purchase and luck would have it this is major issue number two right off the bat. I purchased a 45mm PO from perfect clones to give as a gift to a family member. I've been running it on my auto winder the past few days. Everything was fine and dandy for the first 5 or so days but now the watch randomly stops. It has nothing to do with the power reserve since it will stop moments after I manually wind it or it will stop while it is still spinning on the winder. It always seems to stop while the second hand is around the same spot (5-7 second marker). A quick shake or light bang of the watch will get the movement going again. Any expert advice from this forum? Any easy fixes for this type of issue? Thanks!

So I'm still having challenges locating the version 5. I emailed Andrew however I was just linked back to the ceramic versions. Can any of the experts on here confirm which version this is: http://www.p-cls.com/0omse00057-planet-ocean-ssss-swiss2824-p-9547.html Thanks!

Thanks. I will email Andrew about the v5 since I can't seem to locate it on the TT site.

If ceramic is the newest, I assume it is probably the most accurate to the gen, correct? If so, I'll definitely go with this one.

Are you able to tell which version is shown in that trustytime link from my post? Thx.

Thanks. So is the link i copied, the v5? How can one tell the v5 vs. other versions?

So I've been reading threads all morning but can't seem to find my answer. Apologies for the noob type question. I am looking to find the best current 42mm PO on the market now. This forum made it clear that v5 is the latest and greatest. Perfect, however trustytime doesn't list a v5. Rather they have what they refer to as the "ultimate best version". http://www.ttw888.com/index.php?main_page=product_info&cPath=35_114&products_id=10437 My question is: are these watches one and the same? Is "ultimate best" synonymous with the latest v5? Thanks the help!

So an update: I'm in DC on business and took the IWC rep to a local watch smith. His findings: The movement was okay as long as the watch is facing upwards. When facing downwards, the machine goes "off the charts" He said that in order to diagnose the problem, he will need to go into the movement which will cost $75. I could be an issue with the "pivot or the jewel" He said that it was clear the movement had been worked on before. He recommended that I contact the seller first before embarking on any potential costly repairs. He also mentioned that this was the nicest rep movement he has seen and doesn't understand how a genuine 2829 movement could be sold for <$300. I do not know enough about the rep game to answer that question though. Nonetheless, kudos to Andrew for that. I have reached out to Andrew at Trustytime to see what can be done. It's clear that the calibration results shown in the QA pictures were accurate, however, those numbers do not apply when the watch is in a different position. Once again, I would appreciate any help that anyone can offer. Thank you!