Honestly id use his ignorance as a example of what not to do if you want a purchase return to work out successfully.
Problems arise, returns have a place.
If your not old enough or competent enough to return an unwanted item properly then you shouldn't be buying things on the internet in the first place.
For all those saying you should have been more explicit in your return instructions are those people that will exploit every gap in your policies to get their way. Don't listen to them.
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