pavelb

this is the letter which was inside the parcel

I'm a pilot...

little update.. I'm still without watches and without money. I sent to PT several emails on 3 of their email addresses and only one who replied was Francis and he is always replying after 72 hours... Whatever, this is not customer friendly support. I know patience, patience, patience. But they were able to send me only 2 email during more than 10 days.Think what you want but this is not a proof of good customer service. I will wait another 2-3 business days for their reply and then i will have to ask my bank for chargeback. A good news is that my other two orders came through the UK customs without problems...

my first wrist check - Milgauss

Many thanks to all of you for the replies I'm still without any answer from PT but patience is a part of this game as i learned. I just hope that my other orders will go smooth through the UK customs. I have on my way one Pam and in other parcel two rollies and one AP... Please can you anyone write me how often are watches confiscated by customs? As i wrote i'm very satisfied with received sub but this customs issue is very annoying.

I sent to pt the letter from uk customs... As i wrote i hope that the other parcel will ok. You know, i was waiting for this seized one for a long time and now... I really hope that pt is really a TD and they will reship it. Btw the noob sub v3 is a great watch. I have gen sub-c no date and the rep is much more better than i expected

Hi, I'm new to this forum and sad that my first topic is about troubles with customs. I made an order from Puretime for $1500. I ordered Sub, 2 pams and pam accesories. Shipping was via uk to eu. Today i received the box but inside was only sub and a letter from uk customs. They told me that panerai stuff was seized. What i can expect from PT? Reship? Full refund? I wrote to pt but i'm geting nervous cuz i have another order on the way... And it is also weird that pt doesnt contact me when the parcel reached uk they had to know what happened... Thanks for your help