Yup...we always say, it's the rep world...it's not Wal-Mart. If you want customer service...well...buy gens at an AD...they give you free coffee and cape cod cloths too.
In the rep world, you have to remember it's a counterfeit industry in China...you can only expect so much...and we are small potatoes as customers in RWG to the dealers on a global scale. Yup...it's painful...and when it arrives, it might be wrong, busted, bad, whatever...need to go back for repair (on YOUR dime!!!), and then you won't get anything back again until 1-2 months later.
Aaaah...reps...love 'em...hate 'em...deal with 'em.
If you want faster service, then look for very reputable fellow RWG members to buy used from, from your continent, and pay for faster shipping...then it can arrive super fast...but for the most part, if it's a current item, with decent supply, from China to Canada usually 7-10 days by EMS. Between Canada to Australia...I've had 2.5 months!!