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So far I made all my purchases through Joshua and was quite satisfied although already in the past the shipment through UK was bugging me wih long turnaround times as the watches seem to stay way too long in the UK until they are finally shipped from there. But well, I could cope with that. I have to rely on this way of shipping as anything else is snatched by customs where I live. Business transactions that work according to plan are usually no problem for either party. Real customer support can be measured if something goes wrong. In my last transaction almost anything went wrong. I was sent QC pics for a wrong watch. Corrected, than got pics of the watch I actually ordered fine. After a week the watch arrived in UK. I waited one week, Two weeks. Nothing. I wrote a mail...don't worry it is underway. A week later the next mail...don't worry it will come. A more direct mail...oh, we found out your watch was sent to the wrong customer, a customer in Bulgaria. He will send it to you. A week....nothing. Allegedly the watch was returned to sender for a wrong adress. Nonsense. The guy in Bulgaria will send out the watch again. I agreed with Joshua that if the watch will not arrive in 2 weeks we will find another solution. Of course the watch did not arrive. The guy in Bulgaria had already proven that he is not reliable. I now asked for a refund but Joshua insisted I should wait for the watch to arrive. I did not accept this and insisted on a refund. Since then Joshua has gone dead. I am now at the mercy of some character in Bulgaria who has no motivation to send the watch. Why should he. I had no choice but open a paypal conflict. I hate this, but after more than 8 weeks I have no hope that I will ever see the watch. I am not a whiner and I know this business for two deacades. I know that this is not best buy, but it escapes me why I would treat a customer who has made three straight orders in two month and had the next order waiting in line this way. After all Joshua can be trusted if everything goes according to plan. If something don't he is just another scam. Today I have placed my first order with pure time. -Alex