Bad Daytona Experiance With DW Watches

[69ford]

Just wanting to let people know of the bad experiance I had with buying a complete Daytona case set from DW Watches. I only recieved the case set, dial and hands, missing the bridges, gaskets and band. Hands were bent, dial was smudged and the markers were all crooked. The crown did not screw into the case straight and the bezel was loose. It would not take that much more to have made this a quality case, instead it was marginal. I was told that the missing parts and replacements for the bad parts were on there way several times but I never recieved them and they would not give me a tracking number. I finally had to open a case with PayPal to finally get my money returned. They refused to sign for the returned parts or provide info to Paypal. I gave DW Watches every chance possible to resolve the issue and they choose to ignore me. I finally got a refund from Paypal but it took a Police report and a lot of trouble to get it. I do not recommend dealing with DW Watches based on my experiance. Thanks for listening, Larry

[Guest zeleni kukuruz]

Oohh boy ohh boy... Not a nice deal a can say. Sorry for all that.

Look i have a spare spinmaster/dw bracelet that would be perfect for your watch i think. I can ship it to you for free, thats all i can do for you. If i hade more parts they would be yours pm me your email and i can send you pics during the weekend.

Im doing a Kurt (justasgood) thing here paying it forward

[marcoxxx1984]

Oohh boy ohh boy... Not a nice deal a can say. Sorry for all that.

Look i have a spare spinmaster/dw bracelet that would be perfect for your watch i think. I can ship it to you for free, thats all i can do for you. If i hade more parts they would be yours pm me your email and i can send you pics during the weekend.

Im doing a Kurt (justasgood) thing here paying it forward

Friend you are the man!!

[Guest zeleni kukuruz]

@ marco...

Hey my italian m8 hope everything is ok with you?

Pm me about your vecation if you are planimg on going, you know where

[gimme]

Just wanting to let people know of the bad experiance I had with buying a complete Daytona case set from DW Watches. I only recieved the case set, dial and hands, missing the bridges, gaskets and band. Hands were bent, dial was smudged and the markers were all crooked. The crown did not screw into the case straight and the bezel was loose. It would not take that much more to have made this a quality case, instead it was marginal. I was told that the missing parts and replacements for the bad parts were on there way several times but I never recieved them and they would not give me a tracking number. I finally had to open a case with PayPal to finally get my money returned. They refused to sign for the returned parts or provide info to Paypal. I gave DW Watches every chance possible to resolve the issue and they choose to ignore me. I finally got a refund from Paypal but it took a Police report and a lot of trouble to get it. I do not recommend dealing with DW Watches based on my experiance. Thanks for listening, Larry

Did you ask for help here before filing a report? Doubt it since that was your first post.

While I'm not saying your story is a lie, I find it hard to believe since just recently DW sent me a damaged dial and he didn't hesitate to send me a new one, free of charge. He always answers his emails promptly, and provides tracking number for everything.

I have a feeling there are some details missing from your story.

[Guest zeleni kukuruz]

Mr G, thanks for the heads up.

Im here on my iphone and all i can see is his nickname. Dident know it was his first post. Yeha somthing isent right here.

Edited June 23, 2011 by Zeleni Kukuruz

[69ford]

Did you ask for help here before filing a report? Doubt it since that was your first post.

While I'm not saying your story is a lie, I find it hard to believe since just recently DW sent me a damaged dial and he didn't hesitate to send me a new one, free of charge. He always answers his emails promptly, and provides tracking number for everything.

I have a feeling there are some details missing from your story.

Gimmie,

Maybe you did not read my entire post! I said I gave them every chance possible to resolve, even after filing the Paypal case. I was told several times they would take care of it and that my new parts were on the way. Please do not imply that I am some kind of liar by saying some details are missing from my story. Get off your high horse!

Larry

[Ronin]

While I'm not saying your story is a lie, I find it hard to believe since just recently DW sent me a damaged dial and he didn't hesitate to send me a new one, free of charge. He always answers his emails promptly, and provides tracking number for everything.

I have a feeling there are some details missing from your story.

DW is very inconsistent. I have had a nearly identical experience as the OP. However, I have been "in friendly contact" with DW, I am still "waiting" on parts from November 2010!!! I feel this hobby is a lot like gambling, and have not/would not file a PP dispute.

Moral of the story, we are dealing with language barriers and Quality Control issues. Especially with DW it seems.

[69ford]

Gimmie,

Maybe you did not read my entire post! I said I gave them every chance possible to resolve, even after filing the Paypal case. I was told several times they would take care of it and that my new parts were on the way. Please do not imply that I am some kind of liar by saying some details are missing from my story. Get off your high horse!

Larry

Ok, in fairness you did say that you were not saying my story was a lie, so sorry.

Larry