Richard Tracy Posted March 31, 2006 Report Share Posted March 31, 2006 Hi, I just wanted to pass on happenings with four dealers, found in links on one of our two sites. I don't know about you, but I am into customer service. It rules in my book, even over prices. In return, am always friendly, positive, and patient. You can't really tell how good a shop is until you request something out of the cookie cutter. Well here are two customer service retarded people. First and foremost. Globalwatchband.com Owner's name is Rich. He's sells mostly hadley roma, the kind you find in mall quick band adjustment shops. I took a chance and ordered three, a Croc and two lizards. While awaiting the order I requested that he add a hole into one of them. He replied,.. " I have no tools." What ? A band dealer with no tools ? Okay, received the bands. Croc was so, so, very low profile pattern, & thinner than average. Lizards turned out to be paper thin, so I returned those, after that, to make sure I didn't waste his time, I purchased another much more expensive band a Gator, plus three deployment buckles and paid extra for return shipping. However I had an offer to sell the watch that I was buying the band for, so I wrote him, apologized profusuely, then requested, that he change the size & color of the same band, telling him that I would add extra money for handling.. His response was to block my e-mail account. Another Customer service backward person is farfo.com His site doesn't have sizes listed, so I wrote the guy. He answered in a friendly manner, stating that If I would tell him which ones I was interested in.. he would let me know. Well at that time I needed quite a few bands, so I inquired if there was a slight discount for multiple order... His reply was to ignore me.. I wrote again just to be sure my mail was not lost... Weeks later.. nothing. One thing I hate are business people that feel they have enough customers to burn ! My best band experience so far is from Don.. he does everything to help a brother out.. sizes.. changes buckles.. alters orders..replies to every question ususlly within 15 minutes. On top of which his prices are the lowest in the business, he delivers in days and his bands are Killer Bad ass Good, you can't tell by his horrible photos... but check his customers photos page..http://www.homestead.com/rlx/DON12.html Fantastic ! Another is Pluto from Taikonaut,... Once I saw a band that was Killer,.. but so expensive,.. so I inquired about a discount over what they already offer for the first year. He wrote me back within an hour, even though we were in totally opposite time zones and told me about a Birthday offer, which I could take adantage of.. They even upgraded my shipping to FexEx for free. Now that is What I call service ! Let's support those that support us ! Quote Link to comment Share on other sites More sharing options...
pobiga Posted March 31, 2006 Report Share Posted March 31, 2006 Hi, many thanks for your very helpful report! Ciao Quote Link to comment Share on other sites More sharing options...
TomBombadil Posted March 31, 2006 Report Share Posted March 31, 2006 Great to know! Thanks DT. Quote Link to comment Share on other sites More sharing options...
jsph Posted March 31, 2006 Report Share Posted March 31, 2006 great post. thanks so much. very useful info, since one must alternate one's watch buying sprees with band buying sprees! by the way, i guess i'm green enough to not know about don. you gave the url for his customer images, but i didn't see a direct link to his catalog, prices, contact info, etc... ? thanks again, and sorry for the bad experiences along the way. i know exactly what you mean about dealers just dropping you when you ask one too many questions or whatever. hmpf. jsph Quote Link to comment Share on other sites More sharing options...
JJFlash Posted March 31, 2006 Report Share Posted March 31, 2006 http://www.homestead.com/rlx/DON.html Quote Link to comment Share on other sites More sharing options...
Cracker Posted March 31, 2006 Report Share Posted March 31, 2006 Don is a pleasure to buy from.. He gets my business as well Quote Link to comment Share on other sites More sharing options...
Jetsons Posted March 31, 2006 Report Share Posted March 31, 2006 I second or third Don's terrific communication and willingness to help. I've exchanged a few emails with him and it has been a pleasure chatting with him. Thanks for the info, RT. Jet Quote Link to comment Share on other sites More sharing options...
jsph Posted March 31, 2006 Report Share Posted March 31, 2006 thanks for the url! i imagine i'll be a don convert fairly soon, too! take care, jsph Quote Link to comment Share on other sites More sharing options...
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