Thats customer service for you. I had a totally opposite experience with my Zenith. I sent it in for 3 things, speck of dust on dial, rough winding and the black wearing off the sharp edges of the bezel. It took them over 2 months to get it back to me! And, get a load of this, they only fixed two of the problems and said the third problem wasn't a warranty issue. I only wore it less than half a dozen times! How crappy is the pvd coating on this??? I love the watch but as for customer service and the quality of the coating, they suck royally!
I'm happy to hear that if I ever had a problem with my UN, that they would take care of me.