This IS NOT a case of failure to deliver. There are 2 fully documented cases where buyers have paid for gen straps and received reps. With all due respect, this is not the first time things have happened that didn't make sense. Some of the most heinous crimes have been committeed by people that seemed to be legit and pillars of society. Allowing someone to hide behind their "rep" is not the way to make an informed decision, go off the facts.
Furthermore, I don't think I need to remind anyone here.... selling reps as gens on gen forums is exactly the type of thing that gives our hobby a bad name. To the powers that be, if you're confused or have any doubts about anything I've posted feel free to PM me.