Usually ,the customs won't so strict with the boxset . Do the customer send you the copy of customs seized ?
I think this is the difficulty problem for most of the dealers . Actually ,when our customer order the watches from us , we did told them that they are replica ,not genuine . If that ,we should share the risk of customs ,right ?
But when the package is seized , 90% of the customers ask replacemeng or refund ,not other reason. If we don't do that , they will spread worldwide that the dealer is a scamers .In my opinion ,it is better to find a solution to fix the problem than to complaint or others . We should do business on the basic of mutual understand .