Trevor is fine I guess if you're the type of person that likes to exchange 20 e-mails with a dealer (& on very different timezones too). If you need anything service wise that's above the norm, you'll have to explicitly request it. At least he offers free shipping if you order 2 or more watches. Also, you can choose a free rep mont blanc pen for every watch you buy, which write very well (for the non-fountain pen type at least). Though, I'm still trying to figure out how to get the other rep mont blanc pen i got (which is a fountain pen) to work.