I had PP problems I sold a watch and buyer confirmed it received and all in order,left me positive feedback. then after he had owned the watch for 17 days he filed a complaint to PP saying the hands were bent (how do you bend the hands ).I disputed the claim with all my evidence,feedback etc but PP still made me refund his money .I got the watch back and sure enough the hands were bent (but not when I sent it to the buyer ) Expensive mistake for me