Urgent! Help! Help! Help!

[Broker1981]

Hi!

I just received a Rolex Submariner TT.

When i screw out the crown, it won't adjust time both ways, (not backwards), there is no position for adjusting date, and when i shake the watch it makes the sound i have attached.

PLEASE listen to the sound, and tell me that this isn't what a submariner should be about...

I will probably have to return the watch, and what really tears me up is that it's supposed to be a gift...

Thank you!

Watch.mp3

[Jkay]

It is extremely common for the winding rotor to come off inside a watch when it ships. It is only held on by the smallest screw you can imagine. You are probably hearing the rotor rattling around in the case, and I bet the loose screw is caught in the gears, making the time setting trouble you describe.

[Broker1981]

It is extremely common for the winding rotor to come off inside a watch when it ships. It is only held on by the smallest screw you can imagine. You are probably hearing the rotor rattling around in the case, and I bet the loose screw is caught in the gears, making the time setting trouble you describe.

Any ideas on solution. I think the best thing is to return the watch. I don't have horological equipment, and i don't have the necessary skills to fix anything inside the watch myself...

[redwatch]

Agreed....do you have a caseback opener? Or a sticky ball?

[Jkay]

You would need to open the case back, and use really sharp tweezers to pick the screw out of the movement. Then use a little screw driver to put the rotor screw back into place.

Contact your seller immediately and tell them the watch rotor is banging around inside the case, and the movement is jammed by the loose screw. See if they will partially pay for a local repair OR take the watch back for exchange.

[freddy333]

Another alternative is to phone some local watchmakers & ask if they will work on rep watches. This type of repair, assuming no further damage has occurred, should take about 5 minutes (of course they may charge you for an hour of labor time (which varies)).

[Broker1981]

Talked with Connie.

It's clear that there is something wrong with the movement.

I will be returning this watch tomorrow by mail, and she is sending one also asap.

Problem solved!

Connie is King!

[P4GTR]

Such an easy fix man, a wad of tape and a tiny flat head screwdriver is all you need. Can't break broken, so pop it open! 5 minutes from now you could have a working watch. I'm just saying..